Shop Manager

Hospiscare have an exciting new opportunity for a Shop Manager to join their team based at Fore Street, Topsham. You will join us on a full time, permanent basis working 35 hours per week over 5 days Monday - Sunday (including Bank Holidays where required). In return, you will receive a competitive rate of GBP9.13 per hour.

About the Shop Manager role:

As Shop Manager, you will manage and develop the shop and shop team to maximise income and profitability, taking account of Hospiscare's guidelines, policies and procedures. You will also ensure that the shop is presented to the highest standards and reflects the brand values of Hospiscare.

Key duties and responsibilities of our Shop Manager:

- Generating sales across all income streams relevant to the shop environment, suggesting and introducing improvements to ensure turnover and profit are maximised

- Supervising the performance of individual team members, providing coaching to ensure their skills are fully developed, whilst adhering to relevant volunteering policies and procedures

- Planning for and monitoring volunteer numbers and availability, anticipating peak trading periods and annual leave, to ensure adequate volunteer cover at all times to keep shop trading and secure income

- Taking responsibility for the display of merchandise using creative and commercial acumen, in line with the visual merchandising guidelines, in order to support the achievement of sales targets

- Being accountable for maintaining and increasing Gift Aid revenue to ensure this revenue stream is maximised, liaising with the Gift Aid Administrator in order that the donor database is up to date and accurate

- Managing Gift Aid stock to ensure it is given priority, ensuring compliance with HMRC guidance and data protection legislation, to secure this income

- Supporting volunteers in providing excellent service to ensure a great customer experience is achieved for both internal and external customers

- Liaising with the Volunteering Senior Advisor in the recruitment of volunteers, to ensure adequate cover at all times to support income and profit

- Being responsible for the security of stock, buildings, equipment and consumables in the care and ownership of Hospiscare in order to safeguard property and income

Skills and characteristics required to become our Shop Manager:

- General education to GCSE standard, including Maths and English, or equivalent

- Significant experience of managing a team

- Significant experience in delivering and managing excellent customer service

- Detailed understanding of High Street retail and a keen interest in /knowledge of the latest fashion/trends

- An understanding of an epos system for data inputting, interpretation, reporting and analysis purposes

- Highly developed leadership skills with the ability to build and motivate a team to successfully achieve set targets and business objectives

- Developed skills for effective visual merchandising and display techniques

- Developed IT skills

Benefits of becoming our Shop Manager include:

- Employee Assistance Programme

- Generous holiday entitlement and sickness benefit

- Great pension scheme

- Access to NHS benefits and discounts

- Cycle To Work scheme

- Eye care vouchers

Closing date: Sunday 23 May 2021

Interviews: Tuesday 1 June 2021

If you feel you have what it takes to become our Shop Manager, then click Apply today! We would love to hear from you.

Hospiscare is Disability Confident and a MINDFUL EMPLOYER which promotes equal opportunities for all and welcomes applications from all sections of the community regardless of sex, disability or any other protected characteristic.

Registered charity number 297798