Housing Officer

Housing Officer

Enfield 

£31,082.46 per annum 

Permanent

Full Time - 37.5 hours per week

We have a great opportunity for a generic Housing Officer to provide a comprehensive housing management service which offers our customers value for money and efficiency in the management of their tenancy. 

Within this role you will manage a geographical patch of approx. 250 properties, ensuring an efficient and effective service is provided in the following areas of operation:-

• Rent arrears and income collection
• Lettings / Transfers/Mutual Exchanges
• Voids management
• Resident Involvement
• Anti-Social Behaviour
• Estate and health and safety inspections
• Tenancy Audits and Tenancy Management

Occasional evening and weekend working may be required.

This role is internally called Customer Services Manager.

Our ideal candidate will have experience of:

• Working in a similar role and an understanding of social housing regulation.
• Rent arrears control including filing particulars of claim and representation at court
• Investigating and concluding all aspects of anti-social behaviour.
• Providing excellent customer care
• Voids monitoring and control, including inspection of void and specifying properties and new acquisitions and developments.
• Letting and allocation of property including different types of tenancy agreements and leasehold management.
• All aspects of tenancy management.
• Understanding of housing law
• Excellent Excel skills to intermediate level
• Educated to GCSE level or equivalent experience

A full driving licence and access to a car is also essential for this position.

Christian action housing is a ‘Disability Confident Employer’, and we are committed to making our recruitment process open and fair, and we will work with individuals with a disability to make our roles accessible wherever possible. We welcome and embrace those from all faiths and none. We are an anti-racism organisation and have a zero tolerance on racism and all forms of bigotry.

If this sounds like you and you are passionate about providing excellent customer care, we would love to hear from you!

Closing Date for applications is 29th June 2021