Portfolio Manager - End of Tenancy Specialist
- Recruiter
- Countrywide
- Location
- Southampton
- Salary
- Competitive
- Posted
- 16 Jun 2021
- Closes
- 18 Jun 2021
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Portfolio Manager - End of Tenancy Specialist
Our employees are passionate, highly professional and well-trained, with a thorough understanding of the property market in their local area. We have a track record of success in marketing at a national and international level, with over half of our business coming through referral and recommendation.
Our Portfolio Managers play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. This is why we are looking for someone with great communication, relationship skills and a passion for negotiation to become our next Portfolio manager end of tenancy specialist.
The role:
You will be working from home as part of a team of end of tenancy specialists negotiating all end of tenancy matters with our tenants and landlords.
Negotiating end of tenancy deposits
Organising end of tenancy repairs and maintenance
Having a competent lettings legislation to help and support where necessary
Were not just looking for good customer service; we are looking for Portfolio Managers who can adapt to the varying needs of our tenants and landlords and go that extra mile!
About you:
If influence and negotiation are skills that come naturally to you, you will thrive when you are communicating with our customers, partners and suppliers. You will need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital. Similarly, you will have confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers journey. You will be experienced in working with spread sheets and dealing with customers by email and over the phone. You will have your access to WiFi and have your own PC and mobile phone to support this role.
Our tenants, landlords and branch colleagues rely on our portfolio managers as subject matter experts and to act efficiently and calmly when dealing with their properties.
You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business objectives, so if youre determined and driven you will want to not just meet objectives, but SMASH them!
What you get in return for a career with us:
23 days annual leave increasing with long service
Pension scheme
Full training provided with excellent career progression opportunities throughout the business, including industry recognised qualifications (ARLA)
Outstanding discounts across retail, entertainment, travel and health
Why join Countrywide?
Our passion for property and strong focus on people set us apart. We dont see buying, selling, renting and letting as processes - for us, they are all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we are always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.
We are committed to developing our colleagues and to providing the highest quality service to our customers. The government is currently introducing regulation to the property industry which will require that all estate agency and letting colleagues hold a qualification in their specialist area (sales or lettings). In order to develop our colleagues, provide a high quality service and work towards regulation, all colleagues who join us are required to hold the a Level 3 qualification in their specialist area (sales or lettings). If you dont already have this qualification you will be required to study for it, and Countrywide will support you to achieve the required standards
Apply today and kick-start your career with Countrywide:
Our employees are passionate, highly professional and well-trained, with a thorough understanding of the property market in their local area. We have a track record of success in marketing at a national and international level, with over half of our business coming through referral and recommendation.
Our Portfolio Managers play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. This is why we are looking for someone with great communication, relationship skills and a passion for negotiation to become our next Portfolio manager end of tenancy specialist.
The role:
You will be working from home as part of a team of end of tenancy specialists negotiating all end of tenancy matters with our tenants and landlords.
Negotiating end of tenancy deposits
Organising end of tenancy repairs and maintenance
Having a competent lettings legislation to help and support where necessary
Were not just looking for good customer service; we are looking for Portfolio Managers who can adapt to the varying needs of our tenants and landlords and go that extra mile!
About you:
If influence and negotiation are skills that come naturally to you, you will thrive when you are communicating with our customers, partners and suppliers. You will need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital. Similarly, you will have confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers journey. You will be experienced in working with spread sheets and dealing with customers by email and over the phone. You will have your access to WiFi and have your own PC and mobile phone to support this role.
Our tenants, landlords and branch colleagues rely on our portfolio managers as subject matter experts and to act efficiently and calmly when dealing with their properties.
You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business objectives, so if youre determined and driven you will want to not just meet objectives, but SMASH them!
What you get in return for a career with us:
23 days annual leave increasing with long service
Pension scheme
Full training provided with excellent career progression opportunities throughout the business, including industry recognised qualifications (ARLA)
Outstanding discounts across retail, entertainment, travel and health
Why join Countrywide?
Our passion for property and strong focus on people set us apart. We dont see buying, selling, renting and letting as processes - for us, they are all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we are always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.
We are committed to developing our colleagues and to providing the highest quality service to our customers. The government is currently introducing regulation to the property industry which will require that all estate agency and letting colleagues hold a qualification in their specialist area (sales or lettings). In order to develop our colleagues, provide a high quality service and work towards regulation, all colleagues who join us are required to hold the a Level 3 qualification in their specialist area (sales or lettings). If you dont already have this qualification you will be required to study for it, and Countrywide will support you to achieve the required standards
Apply today and kick-start your career with Countrywide: