Nightshift Customer Service Advisor (Sunday - Thursday)

15 Jun 2021
13 Jul 2021
Contract Type
Full Time
Nightshift Customer Service Advisor


Location: Corby

Total salary is GBP21,600 PA (total of basic and nightshift allowance)

Holiday entitlement: 33 days per annum (including 8 days for Bank Holidays)

Hours of work:

Sunday - Thursday (37.5 hour week).

Working the nightshift pattern 23:00 - 07:00 or 00:00 - 8:00, Sunday - Thursday (37.5 hours). Starting at Midnight on Sunday and finishing on Friday morning.

If you are looking for a fast paced, customer focused environment where the customer comes first, please read on. This is a telephony contact centre, only inbound calls (no sales!!).

Key responsibilities of Nightshift Customer Service Advisor are:

Take ownership of customer queries and follow through to completion
Identify and order spare parts and accessories, provide self help advice and book service visits in addition to promoting extended warranty products
Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)
Deliver first class quality customer service
Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate
Adhere to company processes, procedures, policies and standards
Maintain effective working relationships

Experience required for Nightshift Customer Service Advisor:

You will have an excellent telephone manner and the ability to remain calm under pressure
You will feel comfortable dealing with customers on the phone and always want to provide the best customer service experience possible
You are passionate about customer service and comfortable answering a high volume of customer service calls


Free parking and easily accessible via public transport
Wellbeing of employees is also important; our client runs monthly wellbeing features as well as a free weekly bootcamp
Childcare vouchers and a cycle salary sacrifice scheme
33 days holiday increasing with length or service
Subsidised canteen and free tea & coffee
Company Pension Scheme
Free Parking
Staff discounts on all products

If you'd like to be considered for our client's vacancy of Nightshift Customer Service Advisor, please apply today.

If you feel you have what it takes, please apply today because we'd love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days. If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck