Mobile Phone Support x 2 - 1st Line, Telecoms - Edinburgh
- Recruiter
- Confidential
- Location
- Edinburgh
- Salary
- 20000.00 - 21000.00 GBP Annual + Bens+Opportunity
- Posted
- 15 Jun 2021
- Closes
- 13 Jul 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Mobile Phones, Telephony, Mobility, Customer support, Help desk, service desk, 1st line support.
We have 2 new permanent opportunity to join our globally successful client in a 1st line / 2nd line support role based from the Edinburgh offices.
The ideal candidate will have:-
* Experience of mobility / mobile phones / telephony gained working in a mobile phone shop / telephony environment or IT support job.
* 1st/2nd Line customer support experience
The role is very process driven so needs someone that is a calm listener, with good mobile phone support skills, and keen to problem solve sometimes technical mobile phone issues.
Ideally you will have worked in a major phone shop, or have recently / currently supported mobile phone telephony in a customer support environment.
Working to SLAs, with problems that can be swift or need chasing up you will work with different technical teams internally to help deliver a great customer experience
We have 2 new permanent opportunity to join our globally successful client in a 1st line / 2nd line support role based from the Edinburgh offices.
The ideal candidate will have:-
* Experience of mobility / mobile phones / telephony gained working in a mobile phone shop / telephony environment or IT support job.
* 1st/2nd Line customer support experience
The role is very process driven so needs someone that is a calm listener, with good mobile phone support skills, and keen to problem solve sometimes technical mobile phone issues.
Ideally you will have worked in a major phone shop, or have recently / currently supported mobile phone telephony in a customer support environment.
Working to SLAs, with problems that can be swift or need chasing up you will work with different technical teams internally to help deliver a great customer experience