Customer Service Account Manager - Fluent French required!

REED are working with a fantastic organisation in King's Lynn, recruiting for the position of Customer Account Manager.

You must be FLUENT in French and English for this position (please do not apply if you are not fluent in French and English as you won't be considered due to the requirement to speak with both French and English customers)

Permanent full time role, working Monday to Friday 8:30am-5:30pm (some adjustments to this pattern may be considered)

Responsibilities:

- Handling customer enquiries via telephone and email

- Providing quotations

- Building relationships with customers

- Dealing with clients from initial order though to dispatch

- Providing assistance to customers through the Trade and Print parts of the business.

- Liaising with production plant, updating customers on the progress of their orders, taking ownership and dealing with any issues that arise.

- Helping to manage key accounts, maintaining relationships and providing excellent service

Requirements

- FLUENT in both French and English

- Excellent Customer Service skills, providing high standards of service and building relationships

- Professional, friendly and confident telephone manner

- High level of attention to detail and accuracy

- Good IT skills, able to use company systems, as well as Microsoft programmes

- Organisation and prioritisation skills

- Strong written and verbal communication

Package

- Salary of GBP20,000 to GBP25,000 dependant on experience

- 20 days annual leave plus Bank Holidays, rising by 1 day per each year of service (upto 25 days)

- Pension Scheme

- Friendly and professional team environment

Please apply online with your up-to-date CV if you're interested in the role and have the skills & experience required.

Customer Service | Account Manager | International Business | Sales Administration | Sales Administrator | Customer Liaison | French | France