Sales Administrator
- Recruiter
- Confidential
- Location
- Antrim
- Salary
- Competitive
- Posted
- 15 Jun 2021
- Closes
- 01 Jul 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Purpose of Role:
To deliver the highest standard of support to the contact centre manager covering all administration functions relating to the sales office procedures. Ensuring a focus is also on excellent customer service levels and meeting deadlines whilst working closely with all areas of the business to help maximise all opportunities.
Duties & Responsibilities
* To undertake administrative functions in connection with the Sales Department.
* Ability to provide analytical and customer reporting as requested by Management
* Maintain and update CRM to the highest level possible
* To help with coding tenders & competitor invoices when required.
* All relevant team mailboxes are monitored and anything urgent is actioned
* To resolve and where necessary escalate customer enquiries/queries/complaints
* Help build and grow customer relationships by representing the Company and ensuring a speedy, efficient and quality service is offered at all times.
* To cover phone calls and imports as and when required to support the office in busy periods.
* Escalate to contact centre manager to any potential problems and to pass on any relevant information that could impact the office in anyway.
* To offer full support to other sales team members when requested by the contact centre manager.
* To understand and develop product & company knowledge and, when necessary, to take advantage of any training programs considered beneficial by the company.
* To process online and board orders when requested by the contact centre manager.
Standard Company Requirements
* To comply with all Health and Safety requirements as outlined by the Health and Safety Executive and business.
* To participate in all relevant quality programs and assist as required in quality initiatives.
* To ensure PPE issued by the business is worn in accordance with Health & Safety legislation e Training is undertaken as recommended by your manager.
* Carry out any other reasonable request as requested by your manager.
* To be flexible in your approach and be able to adapt to the changing needs of the business.
Skills Required:
* Excellent organisation and multi-tasking skills with an attention to detail
* Excellent time management and prioritising skills
* Advanced Excel Skills to include V Look ups and Pivot tables
* Excellent Interpersonal communication skills
* A professional and polite manner when dealing with customers and staff
* Proven ability to work independently and as part of a team.
* Experience of working with a CRM system- preferable but not essential
Experience Required:
* Proven track record in a similar Sales or Customer Service role
* Excellent knowledge of Microsoft computer packages including word, excel and Outlook
Qualifications Required:
* Minimum 5 GCSE's to include English, Maths
To deliver the highest standard of support to the contact centre manager covering all administration functions relating to the sales office procedures. Ensuring a focus is also on excellent customer service levels and meeting deadlines whilst working closely with all areas of the business to help maximise all opportunities.
Duties & Responsibilities
* To undertake administrative functions in connection with the Sales Department.
* Ability to provide analytical and customer reporting as requested by Management
* Maintain and update CRM to the highest level possible
* To help with coding tenders & competitor invoices when required.
* All relevant team mailboxes are monitored and anything urgent is actioned
* To resolve and where necessary escalate customer enquiries/queries/complaints
* Help build and grow customer relationships by representing the Company and ensuring a speedy, efficient and quality service is offered at all times.
* To cover phone calls and imports as and when required to support the office in busy periods.
* Escalate to contact centre manager to any potential problems and to pass on any relevant information that could impact the office in anyway.
* To offer full support to other sales team members when requested by the contact centre manager.
* To understand and develop product & company knowledge and, when necessary, to take advantage of any training programs considered beneficial by the company.
* To process online and board orders when requested by the contact centre manager.
Standard Company Requirements
* To comply with all Health and Safety requirements as outlined by the Health and Safety Executive and business.
* To participate in all relevant quality programs and assist as required in quality initiatives.
* To ensure PPE issued by the business is worn in accordance with Health & Safety legislation e Training is undertaken as recommended by your manager.
* Carry out any other reasonable request as requested by your manager.
* To be flexible in your approach and be able to adapt to the changing needs of the business.
Skills Required:
* Excellent organisation and multi-tasking skills with an attention to detail
* Excellent time management and prioritising skills
* Advanced Excel Skills to include V Look ups and Pivot tables
* Excellent Interpersonal communication skills
* A professional and polite manner when dealing with customers and staff
* Proven ability to work independently and as part of a team.
* Experience of working with a CRM system- preferable but not essential
Experience Required:
* Proven track record in a similar Sales or Customer Service role
* Excellent knowledge of Microsoft computer packages including word, excel and Outlook
Qualifications Required:
* Minimum 5 GCSE's to include English, Maths