Internal Sales
The Role:
The Internal Sales Executive is responsible for maintaining and developing their customer portfolio, with a keen focus on account management, to capitalise on customer relationships, follow-up leads, and maximise the potential for growth of the Hydraquip business.
Key Responsibilities:
Customer Service
* Ensure the service provided to current customers is to a high standard
* Develop a key account management concept for relevant customers and ensure that they are contacted regularly
* Assist in the process to obtain feedback regularly
* Manage any customer complaints in a timely and professional manner
Sales
* Maintain the customer relationship management system
* Ensure that our product/service offering is maximised to existing customers
* Achieve agreed to targets for calling to increase revenue
* Assist with maintenance and further development of the sales and marketing plan to develop the customer base
* Manage the region-wide lead generation process with mobile engineers
* Promote company initiatives and special offers to increase sales
Administration
* Plan and organise daily to ensure that all calls are correctly logged, ready for a follow-up, and a weekly sales plan with priorities, goals, and achievements can be formulated.
Key measures & targets:
* Manage a customer portfolio in an ever-changing environment, with a focus on selling the mobile service operation.
* Build a pipeline of opportunities for new business, negotiate and close those sales opportunities to ensure sales targets are met
* Ensure customer feedback is sought and captured on a timely basis
* Create new accounts through the lead to the sales cycle
Key relationships:
* Account Managers and Hydraquip Sales Team
* Customers and Prospects
* Hydraquip Branch Managers and Engineers
Person Profile:
The successful candidate is likely to meet all of the following criteria:
Essential
* Sales experience (internal)
* Experience working within a busy sales team/environment
* Ability to juggle several activities, with meticulous organisation skills
* Ability to prioritise to deliver results
* Commercial awareness
* Previous use of a sales CRM system
* Self-motivated and ambitious with high standards
* A team player that can help motivate and inspire work colleagues to deliver the same standards and instill a desire to achieve Company objectives.
* Excellent communicator written and verbal, with both internal and external customers
Desirable
* Previous experience in dealing with customers in customer service, sales position
Location:
This position is located at our Nottingham Branch (NG7 2PU)
Hours of Work
* A minimum of 25-30 hours per week, which is flexible over Monday to Friday)
Remuneration
* Between GBP22,000 and GBP25,000 based on hours worked and experience, plus bonuses paid on achieving targets and successfully delivering results on initiatives
The Internal Sales Executive is responsible for maintaining and developing their customer portfolio, with a keen focus on account management, to capitalise on customer relationships, follow-up leads, and maximise the potential for growth of the Hydraquip business.
Key Responsibilities:
Customer Service
* Ensure the service provided to current customers is to a high standard
* Develop a key account management concept for relevant customers and ensure that they are contacted regularly
* Assist in the process to obtain feedback regularly
* Manage any customer complaints in a timely and professional manner
Sales
* Maintain the customer relationship management system
* Ensure that our product/service offering is maximised to existing customers
* Achieve agreed to targets for calling to increase revenue
* Assist with maintenance and further development of the sales and marketing plan to develop the customer base
* Manage the region-wide lead generation process with mobile engineers
* Promote company initiatives and special offers to increase sales
Administration
* Plan and organise daily to ensure that all calls are correctly logged, ready for a follow-up, and a weekly sales plan with priorities, goals, and achievements can be formulated.
Key measures & targets:
* Manage a customer portfolio in an ever-changing environment, with a focus on selling the mobile service operation.
* Build a pipeline of opportunities for new business, negotiate and close those sales opportunities to ensure sales targets are met
* Ensure customer feedback is sought and captured on a timely basis
* Create new accounts through the lead to the sales cycle
Key relationships:
* Account Managers and Hydraquip Sales Team
* Customers and Prospects
* Hydraquip Branch Managers and Engineers
Person Profile:
The successful candidate is likely to meet all of the following criteria:
Essential
* Sales experience (internal)
* Experience working within a busy sales team/environment
* Ability to juggle several activities, with meticulous organisation skills
* Ability to prioritise to deliver results
* Commercial awareness
* Previous use of a sales CRM system
* Self-motivated and ambitious with high standards
* A team player that can help motivate and inspire work colleagues to deliver the same standards and instill a desire to achieve Company objectives.
* Excellent communicator written and verbal, with both internal and external customers
Desirable
* Previous experience in dealing with customers in customer service, sales position
Location:
This position is located at our Nottingham Branch (NG7 2PU)
Hours of Work
* A minimum of 25-30 hours per week, which is flexible over Monday to Friday)
Remuneration
* Between GBP22,000 and GBP25,000 based on hours worked and experience, plus bonuses paid on achieving targets and successfully delivering results on initiatives