Customer Service Administrator
- Recruiter
- Confidential
- Location
- Stonehouse
- Salary
- Competitive
- Posted
- 15 Jun 2021
- Closes
- 13 Jul 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Administrator
Stonehouse
Starting on GBP18,700
Hatchling Recruitment has an opportunity for a Customer Service focused individual to join a national manufacturing company in Stonehouse. Reporting to the Customer Services Manager the Customer Services Administrators are the organisations 'front line' and plays a critical role in our customer service delivery. You will;
* Responding to inbound calls to a very busy customer services department
* Respond to and resolve customers' queries and complaints
* Liaise with internal departments to obtain the necessary answers and to provide the customer solutions
* Resolve complaints and make return calls to Customers to inform them of the action taken
* Produce a daily report that measures the nature and level of Customer Complaints
* Arranging site visits for remedial work and any arranging for any small items required to be sent out on a daily basis
Skills & Experience:
* Previous experience in an inbound call centre / contact centre type environment where you are able to engage with and respond to customer needs is highly desirable
* Experience of complaint resolution and customer service highly desirable
* Highly organised with a systematic approach and the ability to able to cope with technical information
* The successful person will have excellent communication skills (written and oral), enjoy responsibility and be self motivated with a positive attitude to resolving issues
* You may have experience of the following: Customer Service Advisor, Inbound Customer Service, Contact Centre
Stonehouse
Starting on GBP18,700
Hatchling Recruitment has an opportunity for a Customer Service focused individual to join a national manufacturing company in Stonehouse. Reporting to the Customer Services Manager the Customer Services Administrators are the organisations 'front line' and plays a critical role in our customer service delivery. You will;
* Responding to inbound calls to a very busy customer services department
* Respond to and resolve customers' queries and complaints
* Liaise with internal departments to obtain the necessary answers and to provide the customer solutions
* Resolve complaints and make return calls to Customers to inform them of the action taken
* Produce a daily report that measures the nature and level of Customer Complaints
* Arranging site visits for remedial work and any arranging for any small items required to be sent out on a daily basis
Skills & Experience:
* Previous experience in an inbound call centre / contact centre type environment where you are able to engage with and respond to customer needs is highly desirable
* Experience of complaint resolution and customer service highly desirable
* Highly organised with a systematic approach and the ability to able to cope with technical information
* The successful person will have excellent communication skills (written and oral), enjoy responsibility and be self motivated with a positive attitude to resolving issues
* You may have experience of the following: Customer Service Advisor, Inbound Customer Service, Contact Centre