Customer Service Representative

MAXIMUS UK, a wholly-owned subsidiary of MAXIMUS, Inc., operates several business lines in the UK, including the Centre for Health and Disability Assessments, Remploy, Health Management, MAXIMUS People Services and Revitalised. MAXIMUS employs 4,000 local staff, including over 1,400 doctors, nurses, occupational therapists and other Healthcare Professionals. Operating from more than 270 locations in the UK, MAXIMUS is one of the largest providers of employment, health and disability support programmes in the country.

Job Summary

To oversee the day-to-day operation of the Assessment Centre reception area; meeting and greeting all customers and visitors and answering questions.

Key Tasks

• Assist customers with completion of forms including expense claims.
• Prepare and maintain rooms and equipment to ensure they are ready for the Medical Practitioner and customers.
• Working with other teams, Team Leaders and Medical Practitioners to ensure cohesion within unit and work flow progression.
• Using in-house computer system to update records accurately.
• Regular telephone liaison with MSC.
• Provide cover at other sites on occasion.
• General administrative duties as required.

You will work a 37.5 hour week. Your normal working hours will be 9am - 5pm. You will be expected to work 5 days over a 7 day week which will include weekends. A rota will be published in advance detailing your working pattern each week.

There may be some additional working hours for which you will be recompensed.

Experience Required

• Demonstrable experience in an administrative or customer service position.
• Fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner.
• Able to demonstrate a clear attention to detail in relation to office administration duties such as updating spread sheets and presenting information clearly and accurately
• Able to managing filing in a clear and logical structure, writing / typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner.
• Able to demonstrate prioritisation skills when multi-tasking.
• Ability to deliver work to set targets and specified standards.
• Self-motivated: Ability to work unsupervised and use own initiative.
• Ability to remain calm in difficult situations.
• A positive enthusiastic approach to solving problems.
• Proven ability to make logical and solid decisions.

Benefits

• Training programmes and opportunities for career progression
• We offer competitive salaries, opportunities for overtime and performance-related pay awards or bonuses.
• We offer Wellbeing Programmes
• Generous annual leave and lifestyle benefits

Maximus is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.