Membership & Retail Manager
Set in the midst of hillsides of the Cothi Valley are Dolaucothi Gold Mines. Recently voted 'Winner of Best Quirky Visit', this unique attraction brings large numbers of visitors year after year. 2,000 years ago, the powerful Romans left behind a glimpse of gold-mining methods which developed into this harsh mining environment, continuing into the 19th and 20th centuries, ending in 1938.
For more information about this place please visit; dolaucothi-gold-mines What you'll be doingYou'll provide a warm and inspirational welcome to our visitors and promote our charitable cause. You'll work with your team to engage with visitors to achieve stretching property membership, retail and fundraising targets.
You'll lead our retail operations, so that we are commercially successful and consistently exceed visitor expectations, as well being involved in local buying. You'll also ensure the operation and merchandise is an integral part of the visitor experience and reflects the property's spirit of place. You'll ensure the weekly banking reconciliations are completed as well the ordering and management of retail stock using an online system. Who we're looking forTo deliver this role successfully, you'll need to have/be;
- A real people person who loves to engage face to face with visitors and promote our charitable cause
- The ability and experience of delivering high standards of customer care
- Knowledge of retail best practice including selling and merchandising skills, stock control and effective space management
- Able to identify opportunities to develop the retail offer
- A strong team player and have some supervisory, coaching and training experience
- Results focused and a proven self-motivator
- Competent IT skills, previous experience with centralised systems
- Some marketing experience, including website management and social media
- Experience planning and delivering inspirational engagement activities
- Knowledge of relevant Health & Safety procedures
Benefits for working at the National Trust:
- Flexible working whenever possible
- Free parking at most locations
- Discounts in high street stores, cinemas, National Trust properties and cafes.
- Free entry to our properties for you, a guest and your children (under 18)
- Generous annual leave
- Subsidised health cash plan
- Free 24-hour support service
- Substantial pension scheme of up to 10% basic salary
- Training & Development tailored to you
- Up to 5 days of paid volunteering for you.
Click here to find out more about the benefits we offer to support you.