Energy Services Coordinator

Recruiter
Utility People
Location
Blackpool
Salary
17000.00 - 18000.00 GBP Annual
Posted
15 Jun 2021
Closes
18 Jun 2021
Contract Type
Permanent
Hours
Full Time

Summary:

An energy and data service provider are looking for an Energy Service Coordinator to support the installation of siteworks and metering services. The successful candidate will effectively plan Installers appointments and manage their diaries, optimising an effective and efficient service. They will coordinate site visits and provide information as required. If you have worked in a similar customer focused role, can demonstrate good listening and problem-solving skills, apply for the Energy Services Coordinator role today!!!

Key responsibilities:

  • Establish and record client contacts and site locations for allocated work
  • Effectively plan Installers appointments and manage Installers diaries
  • Review and report on workload on a daily/weekly basis
  • Optimise number of appointments booked
  • Source contact details and site locations using search engines and historical site visit data
  • Contact sites to arrange Installers visits and provide Installers with additional site information
  • Confirm appointment dates and times with site contacts all required information is detailed
  • Track installations and maintenance cases and provide proactive progress to customers
  • Provide consistently helpful, efficient and courteous customer support at all times
  • Proactive use of telephone and email to maintain a clear audit trail

Skills and experience required:

  • Customer service and administration experience - demonstrate a customer focused approach
  • Articulate, professional and clear verbal and written communication skills
  • Strong interpersonal and rapport-building abilities - Good listener
  • Strong co-ordination and organisational skills
  • Professional, confident and calm even in challenging and pressurised situations
  • Experience of working in a targeted environment
  • Attention to detail is paramount - strong problem-solving and analytical abilities
  • Demonstrate ownership of tasks, activities and use initiative
  • Intermediate knowledge of Excel, Word and OutlookHR_SGDOC_