Restaurant Manager

Role Purpose Team Manager is responsible for engaging and inspiring their team each day and setting direction in relation to the day to day activities and tasks. Ensures that team are guest obsessed, meeting targets, following standard operating procedures, driving continuous improvement and ensuring that every guest & Owner on our park has a great time with memories that last a lifetime Taking responsibility for the day to day front of house operations in our restaurants, the FOH Team Manager supports the Head of Food & Beverage in delivering the very best F&B experience to our Guests and Owners. Key Responsibilities Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Heads of Department when required. Deals with any employee relations issues as they arise. Support team through 90 day induction including completion of mandatory safe and secure training Takes ownership of shift and service delivery ensuring all team are guest obsessed Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement Monitors daily service and tasks, observing speed of service, arranging appropriate resource when needed Achieve and exceed targets and key performance indicators Ensure all team have the relevant qualifications and completed all training required for role Identifying and developing future talent in department ensuring all team have a relevant and effective PDP Complete relevant administrative tasks including Team Rota's, Accurate hours worked recording, safety compliance checks and legislative compliance checks. Follow the relevant Haven process to attract, recruit and onboard new team members Manage all Stock Margin, Cash Procedures and Cost Control in the department maximising profit and minimise loss. Expertise & Qualifications Has a thorough knowledge and understanding of the management and tasks for own department Qualifications required for this role: Food Safety Level 2 Cellar Management The benefits of working with us: Join us for the summer, with the potential to become
permanent at the end of the year, we also have many permanent roles on
offer too. Competitive rates of pay Accommodation available in many of our parks if you don't
live locally 50% off food in our restaurants and take away every shift you
work Regular team incentives with great rewards Opportunity to earn GBP300 or more when you refer a friend to
join our great team Holidays
Discounts of 20% for all of your family & friends in Haven, Butlins
& Warner Hotels 20%
off in our shops and venues Free
use of Pool, Gyms and many other Leisure facilities Funded
qualification development opportunities from Level 2 to Masters Degrees
for permanent team members Access
to the Employee Assistance Programme including support for your wellbeing
and free access to advice and expertise on financial and legal matters etc Fantastic
discounts when making purchases from most major retailors and hundreds of
discounts on everyday purchases Team
Member of the Month Awards Instant
Recognition schemes with great rewards through our busiest times Long
Service awards for permanent team members Safeguarding is one of our business priorities. Our
teams are committed to providing a safe and secure environment and promoting
the welfare of children and young or vulnerable adults.