Telephone Account Manager
- Recruiter
- Key Group
- Location
- Preston
- Salary
- 20000.00 - 23500.00 GBP Annual
- Posted
- 14 Jun 2021
- Closes
- 22 Jun 2021
- Sectors
- Sales, Sales Account Manager
- Contract Type
- Permanent
- Hours
- Full Time
Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company.
2021 is set to be an exciting year! Our strong market position and phenomenal growth create the need for us to expand our team of Telephone Account Managers.
Our Telephone Account Managers proactively manage a defined panel of intermediaries, maximising profitable sales for Answers In Retirement (AIR). This is a fantastic opportunity to commence a career within the KR Group with scope to progress into a Business Development Manager role.
You will gain and build upon knowledge within the ever-growing equity release market, providing market insight on retirement lending, both building and maintain relationships and achieving agreed business targets.
We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we're mindful of staying true to the values that make us who we are, and proud of what we do.
Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops
Main duties and responsibilities:
- To demonstrate and continuously embed the company values in every aspect of the role.
- Deliver an excellent inbound, outbound and email service to introducers, networks and affiliate representatives.
- Demonstrate a proactive approach to conducting outbound calls to customer to maximise booking opportunities.
- Provide case updates to introducers on the outcomes of their referrals by telephone or email.
- Maximise sales opportunities by working closely with the Partnership Account Managers.
- Provide accurate and timely management information to the Sales Manager.
- Maintain the company's record keeping standards in line with compliance and operational requirements. (In relations to; GDPR, CRM notes, commission structure and payments terms).
- Deliver the required service levels in place & targets of the role.
- Achieve agreed business targets and KPIs.
Keywords: Sales | Account Management | Telesales | Sales Executive | Customer Service | KPIs | SLAs | Inbound | Outbound | Telephony | Compliance | GDPR | Email | Reporting | Equity Release | Financial Services | Communication | Negotiation
Essential Skills
Skills and Experience we look for:
- Experience working in an inbound and outbound sales environment.
- Proven track record or achieving sales targets and KPIs.
- Ability to empathise and build rapport with customers is essential.
- Excellent communication skills with a consultative approach to sales.
- Ability to perform in a targeted sales environment.
- Good negotiation and influencing skills.
- Enthusiastic with a passion to succeed in a fast-paced environment.
- Experience working within the financial services sector is advantageous but not essential (full training will be provided).
About Company
Our purpose is to help people finance a better retirement. Our mission is to be the UK's leading later life lending company. Our connected portfolio of brands comprises of Key, Key Partnerships, more2life, The Equity Release Experts and Air Group.