Customer Service Advisor - 1 YEAR FIXED TERM CONTRACT

Are you a Confident and Customer focused? Are you available immediately? Can you commit to a 1 year fixed Term Contract, Is this the Temporary role for you?

We are recruiting for a well-established organisation based in Didcot for 2 x Customer Service Advisors to join this busy but vibrant team within their call centre department providing exceptional customer service to a high volume of calls.

This role will be an immediate start and will finish in 2022

Role: Customer Service Advisor - 1 year Fixed Term Contract
Location: Didcot
Hours: 37 hours per week
Salary: GBP23,000

Job Role:
You will work as part of our team providing an excellent response to customers and handling queries at first point of contact.

Key Responsibilities

• Dealing with calls from tenants and other customers on a wide range of issues, giving advice or taking action as appropriate
• Logging responsive repair jobs and providing telephone advice to tenants as appropriate
• Liaising with Technical Officers to arrange inspection appointments and to seek advice on complex repairs requests
• Liaising with contractors on behalf of tenants if work is not completed or appointments not kept
• Carrying out telephone surveys
• Carrying out administrative tasks within the team
• Occasionally covering Reception
• Covering Saturday mornings on a rota basis (approx. 1 in 8)
• Any other duties that may be reasonably required

Candidate Specification:

• Excellent communication and interpersonal skills
• Experience of and commitment to delivering focused customer services
• Experience of working in a call centre dealing with high levels of inbound calls
• The ability to take ownership of tasks and work accurately and flexibly within a busy team
• An enthusiastic and positive approach
• Experience of dealing with challenging customers
• The ability to meet call handling targets
• Good IT skills
• Ability to work accurately and flexibly as part of a busy team

If you believe you have the passion and enthusiasm to succeed in this role, please contact Kathy Rusher at the Oxford Branch. We look forward to hearing from you.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.