Call Centre Agent Full and Part Time
- Recruiter
- Sykes Cottages
- Location
- Chester
- Salary
- 18330.00 - 18830.00 GBP Annual
- Posted
- 10 Jun 2021
- Closes
- 18 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
URGENT OPPORTUNITY - CALL CENTRE AGENTS NEEDED TO JOIN OUR FRIENDLY, SOCIABLE RESERVATIONS TEAM AT OUR CHESTER HEAD OFFICE - up to GBP24,000 OTE per annum - 12th June start!
Full and Part Time Welcome!
At Sykes Cottages, we are experiencing a significant increase in bookings, due to a huge surge in demand for UK holidays and as such are growing our our fast-paced, business critical Operations department at our Chester head office with the best and brightest local talent!
Sykes Holiday Cottages is one of the UK's largest independent holiday letting agency; a successful travel business with strong year-over-year growth and ambitious plans for 2021 and beyond. Offering more than 19,000 holiday homes across the UK, Ireland and New Zealand, we are immensely proud to say we took over 1 million customers on holiday last year alone and show no signs of slowing down on our next ambitious goals, expanding our teams across the entire business to meet our busiest time!
Joining our bustling Call Centre, you will be joining our dedicated Reservations team, working alongside a team of experienced and passionate Travel Experts responsible for delivering the highest levels of quality and customer service during each and every inbound and outbound call.
We are looking for our newest team of Travel Experts to deal professionally and efficiently with reservations queries and bookings for our valued Customers. You will be responsible for finding Sykes customers their perfect holiday with every contact,sharing your great experiences and providing excellent service to our customers, using your skills to recommend products to enhance their holiday.
As our newest Travel Expert, you will have the following key skills:
- Proven track record meeting sales targets within a commercial environment
- Previous experience working within a call centre and an excellent phone manner
- Ability to perform well under pressure
- Excellent attention to detail
- Driven attitude and excellent work ethic
We are looking for candidates who have previous experience within a sales environment - handling inbound and outbound calls - and a strong track record of working successfully to sales targets. You will have excellent written and verbal communication skills and an ability to quickly build a rapport with a new customer, as well as good negotiation skills, time management and a professional and personable approach. You must be IT literate, and be prepared to recognise and suggest improvement areas for the business.
To succeed in the role, you will be motivated and results driven with an ability to work professionally and effectively under pressure. You will be customer-orientated and an excellent team player. You will also be reliable and punctual with good attention to detail.
This is the perfect position for an experience sales professional with a strong track record of working to (and exceeding) agreed targets for booking conversion and maximising sales opportunities
Please note: Applicants must be available to start on Monday 12th July 2021
Commision: The basic salary for this position is GBP18.830 + a performance-related bonus of GBP450 per month is available. The total OTE for this position up to GBP24,000 per annum.
Hours of work will be 37.5 per week to be worked on a shift rota basis covering evenings and two weekends a month. Department opening hours are 9am - 8pm however during peak times these will be extended to 9pm.