Service Operative

Service Operative - Entry Level Opportunity
Northfleet, Gravesend
 
Established in 2010, Medstrom has developed a strong reputation for providing a reliable, dedicated and trusted service to our partners, the length and breadth of the UK and Ireland.
We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
 
Our business has grown organically throughout, and despite the Covid pandemic, we have emerged with a stronger ethos and reputation. As such, we can offer great opportunities to develop with our business to support the long-term security of everyone.
 
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support, as well as learning and development opportunities, to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
 
We are now looking for a Service Operative to join us and help provide high-quality medical products to customers within London and the South.
 
The Benefits:
 
- Salary of £22,000 per annum
- Annual bonus scheme
- Pension
- Reward and recognition programme
- Develop your career with a family-oriented business
- 22 days’ holiday plus Bank Holidays
 
This is the ideal role for a confident individual with a great customer focus to embark upon a rewarding career with a growing business.
 
Working as part of a dedicated team, you will provide caregivers with the products and knowledge they need to deliver a high-quality service to patients.
 
At Medstrom, we pride ourselves on the quality of our team and believe that our people are what makes us great. We offer a high level of support, as well as learning and development opportunities, to ensure our employees are able to succeed. So, if you have the right attitude and the drive to provide a high-quality service, then we want to hear from you.
 
The Role:
 
As a Service Operative, you’ll be tasked with delivering an effective and timely maintenance service to customers.
 
Specifically, you will undertake planned preventative maintenance, repairs, field modifications and support at delivery stage to customers who have purchased a Medstrom product.
 
Dealing with customers based throughout the hospital, you will:
 
- Maintain stock and parts inventory
- Implement product modifications
- Deliver and install clean, ready-to-use products
- Collect dirty products
- Clean, test and repair products
- Complete records of safety testing
- Provide demonstrations and basic training to caregivers
 
As part of your role, you will be required to take part in an on-call rota.
 
About You:
 
To join us as a Service Operative, you will need:
 
- Excellent customer service skills
- Basic knowledge of hygiene, health and safety rules
- Basic PC skills including email and MS Office
- A full driving licence with the confidence to drive long wheelbase vans, but training and support will be provided
- A DBS check (which the company will conduct)
- A proactive, ‘can-do’ attitude
 
Knowledge of Medstrom and OEM products would be beneficial to your application, as would a mechanical or electrical background, but this is not essential as training will be provided.
 
Experience in a customer-facing role or a driving role would also be an advantage.
 
Working hours are an average 37.5 per week on a rotating 4 on 4 off shift pattern.
 
As we are a provider of services to the NHS, and work closely with our partners, we have well established and stringent infection prevention procedures in place and, in addition, we have strict Covid-19 protocols in place to protect our colleagues and visitors which must be adhered to.
 
Other organisations may call this role Electrical Technician, Mechanical Technician, Service Technician, Field Service Technician, Maintenance Technician, Maintenance Operative, Service Technician, or Junior Service Technician.
 
So, if you’re seeking your next challenge as a Service Operative, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.