Customer Contact Apprentice

Customer Contact Apprentice

Kents Hill, Milton Keynes

£14,952 per annum

16 month fixed term contract

Full Time (36.5 hours per week)

About the role:

Are you an enthusiastic individual who is great with people? Are you good at solving problems?  The ideal candidate for this apprenticeship is for someone who is looking to kick start their career as a Customer Service Apprentice, with the view to grow and progress in the organisation in a specialist role.

The lucky apprentice will learn and train in first class customer service whilst working for a well-established and successful Housing Association. 

You will provide an exceptionally high level of service to both external and internal customers by whichever method our customers choose to make contact e.g. face to face, phone, email, webchat and/or website. You will aim to resolve all queries at first point of contact wherever possible.

What does my life look like at Grand Union 

• 36.5 hours, full time, flexible and remote working
• 16-month fixed term contract 
• Flexibility within the business hours 08.00-18.00
• Expected start date:  Monday 06 September 2021
• Standard: Apprenticeship Standard for Customer Service Level 2  
• Training provider: Multiverse 
• Location: Milton Keynes – Kent’s Hill 
• Application closing date: Sunday 27 June 2021
• Application shortlisting date: Monday 28 June 2021
• Telephone interview date: Thursday 1July 2021 
• Virtual Recruitment day: Monday 12 July 2021 

Requirements and prospects

What we’re looking for:

• Enthusiastic and willing attitude to learn. 
• Good standard of written English, with good attention to detail 
• Customer focused 
• Ability to follow procedures and work to deadlines 
• Computer Literate, ability to type and good numeracy skills 
• Ability to maintain clear, concise records 
• Ability to organise and prioritise work 
• Personal qualities
• An interest in Customer Service
• Willing to learn and develop in the role
• Great at building relationship with our customers and stakeholders 
• Friendly and enthusiastic
• Team Player
• Smartly dressed 
• Bags of passion and motivation 
• Confident yet polite 

Desired qualification

• GCSE’s, grades A – C or 7-4, in Maths & English 

   

Things to consider:

This is a 16-month fixed term contract. During this time, you will have 20% off the job learning, which is 1 day a week with the training provider or at home studying and 4 days a week in the office. You will have the opportunity to work from home.  

Please be aware once you have been selected after the assessment day, there will be a pre-interview with Multiverse before an offer is made. 

What we offer:

• 25 days holiday rising to 30 after five years’ service
• Aviva Pension Scheme up to 10% company contribution
• Up to 2 paid professional subscriptions
• Excellent training and development opportunities
• Free life assurance
• Health cash-plan including employee assistance
• Regular bonus points from our GUS intranet, which lead to vouchers  
• Free parking at all our offices
• Discounted cinema tickets
• Flexible / remote working from home
• Mentoring 

Who we are

Here at Grand Union, we are more than just a financially strong housing association, we are making an impact on the housing crisis, supporting sustainable communities, and providing life-long homes for our customers. We provide additional, critical services to support the most vulnerable, but we also build shared ownership and outright sales for those who want to get on the property ladder.

We are passionate about our communities and we are committed to being a learning organisation, developing talent to deliver our service goals and supporting the next generations into a career in housing.

You would thrive in a job that is making a real difference to people’s lives in your region.

Application closing date: Sunday 27 June 2021