Advice Service Supervisor

Kingston upon Hull, East Riding of Yorkshire
£25,748 per annum
15 Jun 2021
05 Jul 2021
Contract Type
Full Time

Citizens Advice Hull & East Riding (CAH&ER) is a busy, progressive and dynamic service serving a city and a large rural county. CAH&ER work together to make a positive difference in the lives of our clients.


We have the following vacancy based in the East Riding:      


Advice Service Supervisor – Generalist advice at Bridlington and Beverley office

Ref: 2021/06/ASS

37 hours per week – fixed term until 31st March 2022 (possibility of extension, dependant on funding)        

Job share welcome

Salary £25,748 per annum

The advice service supervisor role involves working with colleagues to manage the day to day delivery and quality of a busy service.  You will supervise a large and diverse team of paid and volunteer advisers, admin and receptionists to ensure we provide a high quality customer service.  In this role you will support advisers to offer advice via varied service channels including face to face drop in, telephone, outreach, video, and digital. 

In addition to the requisite advice knowledge, we are looking for commitment, enthusiasm, flexibility and good time management skills.

It will be desirable for the applicant to have previous experience of managing a team of volunteers as well as working in an advice setting but is not essential.

Bridlington and Beverley will be your designated place of work. However, in light of the Covid19 restrictions, there may be times where you are requested to work remotely from home. You must be able to work remotely in a confidential space at home.

Closing date is: Monday 05 July at 12 noon

Proposed interview date: Thursday 08 July 2021

Interviews will be conducted via Microsoft Teams.

Click to apply Or email: stating which post(s) you are applying for

or send an A4 SAE with postage to the value of £1.10 to:-


Citizens Advice – Hull & East Riding

The Wilson Centre

Alfred Gelder Street



CVs will not be accepted.