Service Advisor

Innova Search
22000.00 - 25000.00 GBP Annual
11 Jun 2021
18 Jun 2021
Contract Type
Full Time

Service Advisor
GBP22000 - GBP25000 Plus OTE GBP36000
Monday - Friday 8am - 6pm1in3 Saturdays 8am - 1pm

We have an exciting opportunity for an experienced automotive service advisor to join a prestige dealership in Chelmsford, they have a state of the art show room, its the largest of its kind within the UK. This is a fantastic opportunity for someone looking to work with some of the best brands.

A typical day:

  • Making outbound calls, taking service bookings and inputting on reservation system;
  • Greet customers, discuss, identify and progress routine service and repair requirements;
  • Promote the sale of service and accessories;
  • To ensure that maximum profit is achieved from all service works in accordance with company policy;
  • Discuss and identify manufacturer's warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting;
  • Ensure that service, repair jobs are completed satisfactorily and to time specified making sure all warranty items are available for return to manufacturers;
  • To issue repair orders to the workshop technicians adding any further information that may appertain to the repair;
  • To ensure that any delay in the completion of work is reported to the customer;
  • To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly;
  • Accept payments for work according to company policy;
  • To accurately cost all invoices for payment;
  • Ensure that all clerical functions within the Reception area are carried out in accordance with company policy;
  • To ensure price lists and charge out rates are kept up to date at all times;
  • To prepare and analyse job cards for work carried out under the terms of warranty;
  • Ensure that all warranty policies and procedures are adhered to;
  • Reception duties;

The ideal Candidate:

  • Experience in a Service Advisor role within the motor trade;
  • Have a proven track record of delivering outstanding customer service;
  • Knowledge of the Motor industry, parts and service;
  • Excellent communication and organisational skills;
  • Ability to communicate equally with mechanics, customers and senior management;
  • Extensive knowledge of Microsoft Office (Outlook, Excel, Word, etc)

To find out more about this position please contact us for a confidential chat, or send your CV and we will contact you within 48 hours of receiving your CV.