Dutch speaking Operation Account Coordinator

Dutch speaking Operation Account Coordinator

GBP24-26K + Benefits

Watford

Permanent, Full-Time

Kerr operating as an employment business is working on behalf of our client, a market leader within the printing and graphic communication industry. Our client is looking for an Account Coordinator for managing the order entry to cash process and delivering outstanding customer service to a range of commercial key accounts.

Working Hours: Monday to Friday, 8am to 4pm, some flexibility will be required to cover other markets.

Main Duties and Responsibilities

• Managing customers' orders
• Responding to customers queries via phone and e-mails,
• Managing deliveries in line with customers expectation and leasing with other departments
• Responding to customer complaints and invoice queries
• Rising credits & adjustments on customer accounts and liaising with credit & collections to ensure any outstanding customer deductions are resolved
• Ensuring relevant information relating to customer orders & deliveries is communicated in a timely manner
• Understanding the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
• Implementing process improvements
• Ensuring customer account records are kept up to date for audit purposes
• Identifying and resolving with the data management team any master data errors
• Providing support for other members of the team

Ideal Candidate Would Have

• Fully fluent in English and Dutch
• An additional European Language would be a plus
• Proven customer service or logistics experience
• An ability to work on own initiative and as part of a team
• Forward thinking and open to new processes/process improvements
• PC skills - competent on Microsoft Office
• SAP experience would be an advantage
• A pro-active and flexible attitude
• An ability to work under pressure and to tight deadlines when required

Closing Date: 10/07/2021

Please note:

• We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
• Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
• Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
• Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
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