Transport Dispatcher (Allocator)

West Drayton
Up to GBP27000.00 + Benefits
15 Jun 2021
13 Jul 2021
Contract Type
Full Time
About the Company:

Gate Gourmet is the world's largest independent provider of catering services for airlines and is the core business behind gategroup, whose eleven associated brands offer customers a comprehensive scope of products and services for virtually any on-board need. We provide more than 200 million meals a year to our 270-plus customers at some 120 airport locations around the globe

Job Summary:

Reporting to the Transport Shift Manager, the Transport Dispatcher (Allocator) will manage both airside and unit-based teams to deliver business objectives and targets and to optimize Company resources, within their area of responsibility. The Allocator is also responsible for improving performance through continuous improvement of the business and individuals.

Main Duties & Responsibilities

To optimize manpower in Transport. Manage fleet levels, creating and maintaining the necessary conditions for a productive, efficient and well-functioning work environment.
Ensure flights are dispatched and catered on time, act upon aircraft and customer changes, daily, weekly and seasonally
To update customers (internal and external) with operational updates when required.
Resolve operational issues in a cost effective, timely and sustainable manner.
Follow Company procedures and effectively complete all shift documentation (CCP's/Temp checks/fleet checks/FTA portal/Airside audits).
To delegate and allocate key tasks effectively to team members.
Agree, monitor and maintain SLA's with key suppliers.
Ensure full understanding and follow legislative requirements in line with Food Safety, Health and Safety, Security and Environment controls

People Management

To effectively manage your team by providing clear direction and leadership and setting objectives with measurable KPIs.
Continually monitor performance.
Delegate and allocate work and evaluate performance against set objectives
Create a harmonious team working environment by promoting teamwork, motivating staff and identify and resolving issues and conflicts.


Communicate and ensure all team members understanding operational performance, issues and KPI's (OTP) - on Time Performance
Hold effective team meetings and discussions.
Provide feedback on work progress, successes and problems (with solutions) to relevant parties


Utilise Gate Gourmet performance analysis tools (e.g. Transport dashboard, Vision, Pre-actor)
Manage TACO breaks
Undertake special ad hoc projects as required/necessary



Minimum education to A-Levels / BTEC National or Equivalent.

Work Experience:

Previous experience in managing mid-size teams
Knowledge of all internal process within a catering unit
Knowledge of Airside operation and bylaws
Previous management experience within an airline catering or production process is preferable
Understanding of health and safety, food hygiene, security regulations (DTLR) would be an advantage

Other Skills: (Certification, Licenses and Registration)

Ability to use performance analysis tools (e.g. Transport dashboard, Vision, Pre-actor)
Advanced working knowledge of Microsoft Office Programs (Word/Email/Excel) is essential.
Effective verbal and written communication skills in English,
Ability to exhibit a high level of accuracy and attention to detail.
Ability to work efficiently using own initiative to resolve issues in a pressurised environment
Ability to work under pressure and to tight timescales, multi-tasking and prioritising as appropriate
Must demonstrate integrity, confidentiality and professionalism always.
Full UK driving licence is preferable.Working as part of a dedicated and passionate team of people you will be rewarded with free meals whilst on shift and free on-site parking and free uniform. In order to ensure your success in the role, full training will be provided.

All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history.

If you share our values of excellence, passion, integrity and accountability, don't miss out on this opportunity to join our team. Apply TODAY