Specialist Advisers / Business Specialist (Part-Time 12 MONTH FTC)

Money Advice Trust
c£22,000 pro rata
15 Jun 2021
25 Jun 2021
Contract Type
Part Time

Specialist Advisers / Business Specialist (Part-Time 12 MONTH FTC)
Birmingham, West Midlands (home or office-based)
About Us
Money Advice Trust provides free information, advice and resources to help people successfully manage their finances. With demand for money advice consistently outstripping supply, finding more efficient ways of helping people is at the heart of our work.
Every day, our Money Advisers make a huge difference by supporting people in difficult circumstances as part of our National Debtline and Business Debtline services. These services offer practical self-help – empowering people in debt to speak to creditors directly and put solutions in place to resolve their debt problems.
We’re currently looking for a number of part-time Specialist Advisers / Business Specialists to join our National and Business Debtline Services for 12-month fixed-term contracts that have the potential to become permanent roles (subject to funding). The working hours for this role are circa 21 hours per week.
The Benefits
- Salary circa £22,000 pro rata rising to £30,000 pro rata per annum on completion of training
- Generous pension
- Death in Service
- A range of health and wellbeing benefits
- Money saving initiatives
- Rewards for working in line with our values
- 29 days’ annual leave (pro rata)
- One duvet day per quarter that can be taken at short notice (taken out of leave allowance)
- The option to buy/sell leave
If you have experience of working in a busy, target driven contact centre environment and can answer queries in an empathetic and non-judgemental manner, we want to hear from you.
You will be given full training and extensive support, so you feel confident in your role and the opportunity to work from home, our office or a mixture of both. To work from home, you will need good Broadband and WiFi and be adept at using remote working technology. You will also need to attend our Birmingham office two to three times per year.
The Role
As a Specialist Adviser / Business Specialist, you will offer tailored, impartial debt advice to callers on our National and Business Debtline services.
You will handle all queries in an empathetic and non-judgemental manner and carry out research into some of the finer technical points of debt advice.
About You
To join us as a Specialist Adviser / Business Specialist, you will need:
- Experience of working in a busy, target driven contact centre environment
- Strong IT skills, including proficiency in MS Word, Excel and Outlook and remote working software
- The ability to effectively handle a significant number of calls per day
Knowledge of debt advice practices would be advantageous but not essential.
The role will involve working a shift pattern between our service hours of 9.00 am – 8.00 pm with a one in four Saturday working rota (9.30 am – 1.00 pm). You must also be able to complete the initial training period on a full-time basis (approximately 12 weeks).
The closing date for applications is the 25th of June 2021. The fixed start date for this role is the 6th of September 2021.
Other organisations may call this role Money Advisor, Debt Adviser, Debtline Advisor, or Debt Helpline Advisor.
This is the ideal role for those with experience as a Customer Service Advisor, Customer Care Executive, Customer Support Representative, Customer Service Rep, or Call Centre Operator.
Webrecruit and Money Advice Trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re seeking your next challenge as a Specialist Adviser / Business Specialist, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.