Customer Service Advisor

Job Role: Customer Service Advisor

Location: Stafford

Hours: Full Time, 9.00am - 5.00pm

Pay Rate: GBP10.00 per hour

Duration: Approximately 1 month (potential contract extension)

Office Angels are currently recruiting for an immediately available Customer Service Advisor to work for a well-established organisation based in the Stafford area. This organisation provides nationwide coverage and offers a range of support services that include design, installation and maintenance. In this role, you will provide professional help-desk support and be the first point of contact for customers / engineers in order to efficiently handle enquiries relating to planned and reactive work. A strong customer focus and a proactive approach is essential.

Responsibilities will include:

• Handling incoming calls and managing outgoing calls
• Providing a friendly and professional point of contact for customers
• Liaising with customers relating to planned / reactive work
• Liaising with engineers to obtain updates on planned / reactive work
• Cross referencing customer job sheets and database information
• Completing general administrative tasks
• Data processing in line with service requirement tasks
• Corresponding via email, to customers on service-related topics where required

Skills / Experience Required:

• Exceptional customer service and administration skills
• Previous experience in a similar administrative/customer service role
• Excellent communication skills
• Exemplary attention to detail
• Self-motivated, enthusiastic and professional
• The proven ability to work under pressure and deal with challenging situations.

If this role is of interest to you and you possess the relevant skills and experience for this role then please apply now, an immediate start is available.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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