Field Account Manager

25000.00 - 40000.00 GBP Annual
14 Jun 2021
12 Jul 2021
Contract Type
Full Time
Do you have experience within the IT/Telecoms sector and want to be a part of UK's #1 independent provider of voice, connectivity, mobile, phone system and cloud services.

Daisy Communications are recruiting for a Field Account Development Manager.

Location: Field Based - South (M25 region)
Salary: Up to GBP40,000 DOE + Pound for pound, uncapped commission

As a Field Based Account Development Manager you will be required to drive net growth & increase product penetration into an existing base of customers - this through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM.


1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers

* It is your responsibility to ensure you see your customer every 3 months for account reviews

* It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.

* To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.

* By effective questioning of customers, establish customers' needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.

* It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.

* All quotes must be completed through the new Daisy Central system, or on the templates provided by the business

* To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer's effectiveness/ improve their efficiency / reduce their operating costs.

* All quotes to customers must be provided within 48 hours of meeting SAT.

* To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.

* Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.

Do you have the following experience?

* Telecoms experience

* Experience in Account Management

* Clear understanding of the objectives of commercial businesses across multiple verticals

* An understanding of sales process

* Can demonstrate the sales process

* Can clearly articulate Daisy's core vision/competencies and product portfolio

* Can demonstrate all Daisy's core products into a commercial business at all senior levels

* Can set personal development objectives

* Utilises CRM systems to build pipeline and manage pipeline effectively

* Clear and articulate written and verbal communication

* Understanding of Daisy's product portfolio and the benefits this provides our customers

* Customer centric attitude

* Can demonstrate that they can manage a base of existing customers with world class account management

Why work for Daisy Communications?

* We have recently achieved a Two Star Accreditation from Best Companies, meaning we have "Outstanding Levels" of Employee Engagement - there has never been a better time to join us!

Here are some of the other benefits that we offer???

* 25 days holidays, plus bank holidays, and the option to purchase up to 35 days

* An additional day off on your birthday or if you're getting married

* Eye care vouchers available and discounted Medicash membership

* Access to discounts and savings at more than 1,200 retailers

* Auto enrollment following probation into a salary pension scheme

* Access to exclusive offers on a range of Daisy products

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