Field Account Manager
Do you have experience within the IT/Telecoms sector and want to be a part of UK's #1 independent provider of voice, connectivity, mobile, phone system and cloud services.
Daisy Communications are recruiting for a Field Account Development Manager.
Location: Field Based - South (M25 region)
Salary: Up to GBP40,000 DOE + Pound for pound, uncapped commission
As a Field Based Account Development Manager you will be required to drive net growth & increase product penetration into an existing base of customers - this through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM.
Responsibilities:
1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers
* It is your responsibility to ensure you see your customer every 3 months for account reviews
* It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
* To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
* By effective questioning of customers, establish customers' needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
* It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
* All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
* To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer's effectiveness/ improve their efficiency / reduce their operating costs.
* All quotes to customers must be provided within 48 hours of meeting SAT.
* To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.
* Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
Do you have the following experience?
* Telecoms experience
* Experience in Account Management
* Clear understanding of the objectives of commercial businesses across multiple verticals
* An understanding of sales process
* Can demonstrate the sales process
* Can clearly articulate Daisy's core vision/competencies and product portfolio
* Can demonstrate all Daisy's core products into a commercial business at all senior levels
* Can set personal development objectives
* Utilises CRM systems to build pipeline and manage pipeline effectively
* Clear and articulate written and verbal communication
* Understanding of Daisy's product portfolio and the benefits this provides our customers
* Customer centric attitude
* Can demonstrate that they can manage a base of existing customers with world class account management
Why work for Daisy Communications?
* We have recently achieved a Two Star Accreditation from Best Companies, meaning we have "Outstanding Levels" of Employee Engagement - there has never been a better time to join us!
Here are some of the other benefits that we offer???
* 25 days holidays, plus bank holidays, and the option to purchase up to 35 days
* An additional day off on your birthday or if you're getting married
* Eye care vouchers available and discounted Medicash membership
* Access to discounts and savings at more than 1,200 retailers
* Auto enrollment following probation into a salary pension scheme
* Access to exclusive offers on a range of Daisy products
Daisy Communications are recruiting for a Field Account Development Manager.
Location: Field Based - South (M25 region)
Salary: Up to GBP40,000 DOE + Pound for pound, uncapped commission
As a Field Based Account Development Manager you will be required to drive net growth & increase product penetration into an existing base of customers - this through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM.
Responsibilities:
1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers
* It is your responsibility to ensure you see your customer every 3 months for account reviews
* It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
* To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
* By effective questioning of customers, establish customers' needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
* It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
* All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
* To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer's effectiveness/ improve their efficiency / reduce their operating costs.
* All quotes to customers must be provided within 48 hours of meeting SAT.
* To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.
* Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
Do you have the following experience?
* Telecoms experience
* Experience in Account Management
* Clear understanding of the objectives of commercial businesses across multiple verticals
* An understanding of sales process
* Can demonstrate the sales process
* Can clearly articulate Daisy's core vision/competencies and product portfolio
* Can demonstrate all Daisy's core products into a commercial business at all senior levels
* Can set personal development objectives
* Utilises CRM systems to build pipeline and manage pipeline effectively
* Clear and articulate written and verbal communication
* Understanding of Daisy's product portfolio and the benefits this provides our customers
* Customer centric attitude
* Can demonstrate that they can manage a base of existing customers with world class account management
Why work for Daisy Communications?
* We have recently achieved a Two Star Accreditation from Best Companies, meaning we have "Outstanding Levels" of Employee Engagement - there has never been a better time to join us!
Here are some of the other benefits that we offer???
* 25 days holidays, plus bank holidays, and the option to purchase up to 35 days
* An additional day off on your birthday or if you're getting married
* Eye care vouchers available and discounted Medicash membership
* Access to discounts and savings at more than 1,200 retailers
* Auto enrollment following probation into a salary pension scheme
* Access to exclusive offers on a range of Daisy products