Sales Support Administrator
- Recruiter
- Confidential
- Location
- Nantwich
- Salary
- Competitive
- Posted
- 15 Jun 2021
- Closes
- 28 Jun 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Sales Support Administrator
We are currently looking for an experienced, customer-serviced focused professional to work within one of our customer support / sales administration teams within our established BMW contract.
The BMW Business Centre provides fleet support services for the client's Fleet and Business team and is responsible for:
Processing of sales agreements and contracts
Customer service from both retail and fleet customers
Database administration
Organising test drives of BMW products to customers
Events Management
Overall, the team is responsible for supporting BMW's Fleet and Business customers and the client by providing first class administration support to aid the sales of vehicles across the UK.
Sales Support Administrator Responsibilities:
Processing terms of business and contracts and updating the relevant systems.
Answering incoming phone calls and emails from customers.
Organising the demonstration of vehicles, checking customer's details, liaising with the various internal and external teams to ensure a seamless process.
Updating the Customer Relationship Management (CRM) system.
Dealing with customer queries including complaints and requests for information.
Sales Support Administrator Requirements:
A proactive, customer-focused approach to work with the ability to prioritise.
Excellent attention to detail.
Good IT skills with either the existing knowledge of or willingness to learn Excel and CRM.
Excellent communication skills both orally and via email.
Organised and methodical with a strong sense of accountability to both the client and prospect experience.
Strong administration skills and the ability to manage multiple tasks at once.
Excellent personal ownership - you should be willing to use your initiative and work quickly and methodically.
About Return on Investment (ROI):
Return on Investment is an award winning, sales support agency based in Nantwich. We have c.300 staff across our 5 locations. Our head office is based in Nantwich, although all of our staff are currently working remotely during the COVID-19 pandemic.
ROI works with key automotive clients and specialises in providing business to business sales support across the UK and Europe. We work with a number of major businesses including, but not limited to: KIA, PSA Groupe, Jaguar Land Rover, Volkswagen Group, FCA Group and BMW.
Location: Nantwich, Cheshire
Contract Type: Permanent
Hours: Full Time, 37.5 hours per week
Salary: up to GBP20,000 per annum
Benefits: GBP500 health allowance, Health Shield, Private Medical, your birthday off plus much more
You may have experience of the following: Customer Service Advisor, Customer Service Assistant, Customer Service Agent, Sales Support, Sales Administrator, Sales Support Executive, Sales Administration, Customer Service Executive, Sales Executive, Office Administrator, etc.
Ref: (phone number removed)
We are currently looking for an experienced, customer-serviced focused professional to work within one of our customer support / sales administration teams within our established BMW contract.
The BMW Business Centre provides fleet support services for the client's Fleet and Business team and is responsible for:
Processing of sales agreements and contracts
Customer service from both retail and fleet customers
Database administration
Organising test drives of BMW products to customers
Events Management
Overall, the team is responsible for supporting BMW's Fleet and Business customers and the client by providing first class administration support to aid the sales of vehicles across the UK.
Sales Support Administrator Responsibilities:
Processing terms of business and contracts and updating the relevant systems.
Answering incoming phone calls and emails from customers.
Organising the demonstration of vehicles, checking customer's details, liaising with the various internal and external teams to ensure a seamless process.
Updating the Customer Relationship Management (CRM) system.
Dealing with customer queries including complaints and requests for information.
Sales Support Administrator Requirements:
A proactive, customer-focused approach to work with the ability to prioritise.
Excellent attention to detail.
Good IT skills with either the existing knowledge of or willingness to learn Excel and CRM.
Excellent communication skills both orally and via email.
Organised and methodical with a strong sense of accountability to both the client and prospect experience.
Strong administration skills and the ability to manage multiple tasks at once.
Excellent personal ownership - you should be willing to use your initiative and work quickly and methodically.
About Return on Investment (ROI):
Return on Investment is an award winning, sales support agency based in Nantwich. We have c.300 staff across our 5 locations. Our head office is based in Nantwich, although all of our staff are currently working remotely during the COVID-19 pandemic.
ROI works with key automotive clients and specialises in providing business to business sales support across the UK and Europe. We work with a number of major businesses including, but not limited to: KIA, PSA Groupe, Jaguar Land Rover, Volkswagen Group, FCA Group and BMW.
Location: Nantwich, Cheshire
Contract Type: Permanent
Hours: Full Time, 37.5 hours per week
Salary: up to GBP20,000 per annum
Benefits: GBP500 health allowance, Health Shield, Private Medical, your birthday off plus much more
You may have experience of the following: Customer Service Advisor, Customer Service Assistant, Customer Service Agent, Sales Support, Sales Administrator, Sales Support Executive, Sales Administration, Customer Service Executive, Sales Executive, Office Administrator, etc.
Ref: (phone number removed)