Senior Service Delivery Manager

About Nationwide Service Care

We help Britain's biggest fleets reduce their costs & environmental impact by providing the highest standards of installation and service support to fleet equipment providers and their customers throughout the UK. Our team of strategically located field engineers complete over 75,000 jobs each year and, with the support of our dedicated distribution and customer support teams, offer a complete distribution, installation and project management solution to the companies that keep our country moving.

Your New Role

We have an exciting opportunity for a Senior Service Delivery Manager to join our team. Within this role, you will be responsible for leading the people, processes and systems that deliver a first-class experience to our customers. As a key member of the executive team, you will serve as the principal point of contact for all customers and suppliers and help our people to achieve ever-greater heights by leading and inspiring from the front!

What You Will Be Leading On

• Proactively managing the overall operational and financial performance of our nationwide fleet installation services.
• Delivering outstanding service to our customers by exceeding their expectations, building strong relationships, and driving future demand.
• Continuously improving systems and processes that support operational growth, efficiency and excellence.
• Analysing the root cause of performance issues and working with the operations team to develop and implement remedial action plans
• Providing monthly reports to the director on company performance and progress against agreed KPIs.

What You Will Need to Succeed

• Experience and technical knowledge of telematics, field servicing and/or engineering would be preferable
• Proven track record of managing teams in the office and on the road to deliver excellent customer service by solving complex problems.
• Excellent people management, stakeholder relationship and supplier / customer management skills with strong verbal and written communication skills.
• Commercial experience with the ability to engage and negotiate effectively with professional, technical, and other partners with different levels of technical understanding.
• History of putting safety first, taking ownership of projects, working effectively in a team and demonstrating integrity throughout your career.
• Drive and determination to succeed in a fast-paced, changeable environment.
• Knowledge of health and safety regulations, working practices and procedures.
• Ability to demonstrate a proactive, can-do attitude and mindset
• Good working knowledge of Microsoft Access, PowerPoint and Excel is desirable.

Why You Should Join Us

• Competitive salary (dependent on experience) with uncapped bonus potential
• Ongoing career development with clear route of progression to director role
• Opportunity to lead a team with autonomy and make an immediate impact in a dynamic business