Housing Services Advisor (Contact / Call / Service Centre)
- Recruiter
- Confidential
- Location
- Letchworth Garden City
- Salary
- Competitive
- Posted
- 14 Jun 2021
- Closes
- 23 Jun 2021
- Sectors
- Health, Nursing & Social Care, Housing
- Contract Type
- Permanent
- Hours
- Full Time
Housing Services Advisor (Contact / Call / Service Centre)
Location: Letchworth
Salary GBP25,255
Full time
Interviews will be held on: TBC
Closing Date - Sunday 27th June
Role Purpose
You will provide an accessible, high quality housing service to all of our customers; with a focus on first contact resolution and customer satisfaction. You will deliver these services through a variety of communication channels showing enthusiasm, flexibility, ownership and a commitment to improving the customers experience. Having an appreciation of the importance of social housing you will have a strong desire to deliver an 'easy to access - simple to use, service their customers can trust'.
Making it happen
*
Be able to respond to and resolve a wide range of customer enquiries received through different channels of
*
communication.
*
Be flexible and able to respond quickly to changing demands.
*
Have excellent customer service skills and be able to manage difficult and challenging circumstances.
*
You will work shift patterns which may extend outside of the core service hours of 8.00am to 5.00pm, as the service expands to meet customer demand for responses via online channels.
A basic must!
Able to:
*
Experience of providing excellent front line customer service, ideally in a contact or service centre.
*
An understanding of social housing and the sector.
*
Take ownership and show care when dealing with our customers.
*
Flexible attitude to work, and work patterns, with ability to work effectively with a variety of colleagues and to adapt to a
*
changing environment and expectations
*
Excellent communication skills both verbally and in writing.
*
Ability to use databases and other contact management systems.
Our clients story
In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants' homes and creating the capability to build more affordable housing.
The change reflects how our client have evolved as an organisation with a clear identity and a passion for delivering more high-quality affordable homes. As the name suggests they want customers to be able to settle - to find somewhere they can establish themselves, create a life, a community and prosper.
Getting the basics right, creating a great customer experience and delivering new homes to meet local needs are what makes them a great housing association. This doesn't happen by chance - they focus on neighbourhoods, helping with employment and support and by tackling loneliness.
The commitment, passion and care that their colleagues demonstrate every day is what makes us special. They are proud to work in social housing, they care deeply about the lives of their tenants and how they can help, and they are committed to making themselves the housing association in Hertfordshire and Bedfordshire.
What our client offer:
*
A competitive salary
*
Generous holiday allowance
*
Stakeholder pension scheme
*
Life assurance
*
Health care cash plan
*
Enhanced maternity, paternity and adoption leave
*
Counselling sessions
*
Training and development opportunities
*
Flexible working
*
Corporate performance pay award
Location: Letchworth
Salary GBP25,255
Full time
Interviews will be held on: TBC
Closing Date - Sunday 27th June
Role Purpose
You will provide an accessible, high quality housing service to all of our customers; with a focus on first contact resolution and customer satisfaction. You will deliver these services through a variety of communication channels showing enthusiasm, flexibility, ownership and a commitment to improving the customers experience. Having an appreciation of the importance of social housing you will have a strong desire to deliver an 'easy to access - simple to use, service their customers can trust'.
Making it happen
*
Be able to respond to and resolve a wide range of customer enquiries received through different channels of
*
communication.
*
Be flexible and able to respond quickly to changing demands.
*
Have excellent customer service skills and be able to manage difficult and challenging circumstances.
*
You will work shift patterns which may extend outside of the core service hours of 8.00am to 5.00pm, as the service expands to meet customer demand for responses via online channels.
A basic must!
Able to:
*
Experience of providing excellent front line customer service, ideally in a contact or service centre.
*
An understanding of social housing and the sector.
*
Take ownership and show care when dealing with our customers.
*
Flexible attitude to work, and work patterns, with ability to work effectively with a variety of colleagues and to adapt to a
*
changing environment and expectations
*
Excellent communication skills both verbally and in writing.
*
Ability to use databases and other contact management systems.
Our clients story
In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants' homes and creating the capability to build more affordable housing.
The change reflects how our client have evolved as an organisation with a clear identity and a passion for delivering more high-quality affordable homes. As the name suggests they want customers to be able to settle - to find somewhere they can establish themselves, create a life, a community and prosper.
Getting the basics right, creating a great customer experience and delivering new homes to meet local needs are what makes them a great housing association. This doesn't happen by chance - they focus on neighbourhoods, helping with employment and support and by tackling loneliness.
The commitment, passion and care that their colleagues demonstrate every day is what makes us special. They are proud to work in social housing, they care deeply about the lives of their tenants and how they can help, and they are committed to making themselves the housing association in Hertfordshire and Bedfordshire.
What our client offer:
*
A competitive salary
*
Generous holiday allowance
*
Stakeholder pension scheme
*
Life assurance
*
Health care cash plan
*
Enhanced maternity, paternity and adoption leave
*
Counselling sessions
*
Training and development opportunities
*
Flexible working
*
Corporate performance pay award