Supporter Engagement Centre Development Manager

Supporter Engagement Centre Development Manager
Do you have a passion for delivering excellent operational processes in a customer facing function? Do you want to see thousands more children released from poverty in Jesus' name?
We are looking for an Engagement Centre Development Manager who can utilize their experience of managing workload, analysing customer data and maximising staff impact to ensure key retention and engagement outcomes.
Position: Engagement Centre Development Manager
Location: Office-based in Fleet, Hampshire
Salary: Starting salary GBP33,900 (Within the grade GBP33,900 - GBP40,090)
Hours: Full time: 35 hours (5 days) per week, worked from Monday to Saturday within the hours 08:00-20:00
Benefits: Enhanced pension scheme with 10% employer contribution, equivalent of 5 normal working weeks' annual leave a year, plus normal bank holidays, Dental Insurance, Income Protection and Group Life cover on appointment.
Closing Date: 12th July 2021 at 10am
About the Role
As the Engagement Centre Development Manager, you'll lead your team to deliver excellence in core operational processes, including sponsorship fulfilment, stewardship of supporters' data, colleague training, and management of contact centre workload. By doing this well, you'll set the Engagement Centre team up for success in meeting key retention and engagement outcomes to help the charity achieve its strategic goals to see thousands more children released from poverty in Jesus' name.
Responsibilities included:
* Actively maintain and promote the charity's ethos and values
* Manage and improve core Engagement Centre (EC) operational processes to exceed supporters' expectations and equip frontline EC teams for success
* An Engagement Centre Operations team structured and developed to meet the charity's key outcomes, with supporters Known, Loved, Protected, and Ignited to Action
About You
To flourish in this role, you'll need:
* Leadership experience in an operational role leading a team with responsibility for daily operational processes and procedures
* Experience of a CRM tool or customer database, including working with internal or external IT teams to brief and manage improvements to the CRM to improve supporter/customer retention and data management
* Experience and confidence using Excel with large data sets, to analyse data, spot trends and make informed decisions
* To be educated to at least A level standard and/or be able to show relevant work-based experience in a results driven organisation
* Core office/administrative skills
We need you to be???
Personally, committed to the Christian faith. There's an occupational requirement for the holder of this role to be a practising Christian, in order to promote the charity's ethos and help others to experience, explore and express the faith-based motivation of our work.
Please note the charity can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client's Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.
You may have experience in areas such as Supporter Engagement, Supporter Engagement Centre, Supporter Engagement Development, Supporter Engagement Manager, Supporter Engagement Officer, Supporter Engagement Executive, Supporter Engagement Officer, Supporter Care, Supporter Care Manager, Supporter Relations, Supporter Acquisitions, Supporter Acquisitions Manager, Fundraising, Fundraiser, Fundraising Manager, Fundraising and Supporter, Supporter Relationship, Partnerships, Partnerships Manager, Supporter Data, Contact Centre, Christian, Charity, Not for Profit