Technical Account Manager
About our opportunity:
Our successful and growing organisation has an exciting new opportunity for a highly motivated and enthusiastic Technical Account Manager.
You will need to have extensive technical account management experience within the IT B2B sector, a willingness to learn new products and services, and an ability to demonstrate a proven track record within the MSP sector.
This role will see you working closely with our Clients, Senior stakeholders and their technical teams. Ensuring a strong understanding of specific business goals and how IT can play a part in helping achieve these objectives.
Being confident with the services we provide the successful candidate will project both Atech Support and themselves as a trusted partner offering advice and recommendations to our customers on the latest technical innovations, whilst keeping up to date with market changes.
About our Company:
Atech Support has come a long way in a short time, but we have never lost sight of our core values. We are just as committed today as we were when we started out.
By partnering with us, our customers benefit from our top-notch know-how, premium technology partners and first-rate customer service - all built on the foundation of our basic business beliefs.
Our values are ingrained in our team from the top down, we maintain integrity, foster simplicity and reach for innovation.
We are hardworking and passionate about what we do and are excited about our future and business growth, we also work hard at creating a diverse and inclusive culture and an office environment that supports each team member to do the best they can and become the best too. Learning and development is actively encouraged as is making the workplace an enjoyable place to be.
Like a family the team are supportive working together to achieve individual and business objectives.
Here's to YOUR brighter future!
What does GREAT look like:
- Proven experience in the IT B2B sector as a Technical Account Manager.
- Experience with Senior Level interactions within client organisations.
- A general (A good all round) IT technical knowledge and understanding and more specifically of Microsoft products and services to be creditable when speaking with clients at all levels.
- Excellent written and verbal communication skills - needed for communicating with a wide range of people, both internally and externally.
- Continuously developing individual knowledge levels around the industry, sectors, business practices, trends and/or events to substantiate value to a client.
- Ability to listen to complex challenges, identifying the opportunities for Atech and logically working through to offer the most appropriate solutions, displaying the benefits to the client of using Atech.
- Understand finance and business acumen and possess the ability to think strategically.
- Proven track record of technology solutions sales across Enterprise and mid-market clients
- Confidence to manage relationships on a technical and business level.
- Experience of utilising a CRM system.
A technical understanding of:
- In depth knowledge of 365 licencing
- Microsoft 365 product suite (Collaboration, Security, Compliance etc)
- Microsoft Azure
- Cloud Technologies
- Virtualisation
- Networking
- Computer Hardware - Printers/Laptops/Desktops/Mobile Devices
In return we are offering:
- A competitive salary of GBP45k - GBP55k and uncapped commission earning potential
- 28 days holiday including bank holidays
- A day off on your birthday
- A day off on your work anniversary
- Private Healthcare Scheme
- Company Pension Scheme
- Employee Assistance Program
- Employee Awards - 5, 10 and 15 year service Awards
- Individual Training & Development Plans
- Pool, Table Tennis, Foosball
- Social Club Event
All our vacancies are handled by our internal recruitment team and therefore any unsolicited CV's and/or Agency Terms of Business will not be accepted.