Mortgage Administrator

Within a determined timescale of an adviser submitting the application, the mortgage administrator will conduct the following;

~Set up electronic mortgage file

~Conduct a welcome call to the client

~Provide any requested documents to the lender

~Liase with other departments including the Insurance Team.

~Maintaining ongoing and appropriate contact with mortgage lenders, solicitors and clients, recording all communications on officenet.

~Using standardised templates to draft letters to clients and raise invoices to any relevant party.

~Taking telephone calls as and when required. -Photocopying, faxing, document scanning and electronic filing of client documentation.

~Booking appointments for the mortgage advisors on an ad hoc basis.

~Following successful completion, closing down the electronic mortgage file.

What you will need:

Previous administrative experience, preferably within the financial services, estate agency or conveyancing industry.

~Good computer skills and an ability to learn a bespoke computer package.

~Strong communication and customer service skills.

~Excellent organisational skills.

~A confident and professional telephone manner.

~The ability to work as part of a team.

Ability to use own initiative and plan their work.

~Ability to be flexible when dealing with competing priorities.

~High levels of attention to detail.

~Confidence in delivering information to clients and in communications with other departments.

~Ability to work in line with a business process.

~Ability to work under pressure.