Service Desk Analyst

Service Desk Analyst/1st Line Support - O365, Office 365, AD, Active Directory, 1st Line, Service Desk

Service Desk Analyst, Helpdesk Analyst, 1st Line Support, First Line, Office 365, Active Directory, Service Desk Engineer, Helpdesk Support, IT Support, IT Analyst, ICT Support, Desktop Support, 1st Line

Duration: 3 months

Location: Peterborough

Rate: GBP150-160/day Inside IR35 (umbrella company required)

A large Managed IT Service Provider has an urgent requirement for an enthusiastic, customer service focussed Service Desk Analyst to join the busy team based in Peterborough.

This is an excellent opportunity for an experienced 1st Line Support Professional with excellent communication skills who loves to be kept busy to work on a busy service desk.

Key responsibilities include:

• Triaging IT support tickets
• Timely resolution of IT related problems within specified SLA's
• Active Directory set up and general administration, managing new starters and leavers
• Diagnosing and resolving hardware/software problems and configuring PCs
• Installing, upgrading and replacing core hardware and software
• Escalating any issues when required
• Experience with Manage Engine/Service Now

To be considered you will need:

• Proven experience within a busy IT Service Desk role
• Good all-round IT Knowledge
• Familiarity with Office 365, Active Directory and performing basic IT administration
• Good ITIL knowledge and able to work within SLAs
• Excellent spoken and written communication skills