1st Line Helpdesk Technician
- Recruiter
- IntecSelect
- Location
- Maidstone
- Salary
- 18000.00 - 20000.00 GBP Annual + Excellent Benefits
- Posted
- 14 Jun 2021
- Closes
- 17 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
1st Line Helpdesk Technician - Maidstone - Managed Services - GBP18,000 - GBP20,000 + Excellent Benefits
Overview:
Our client are one of Europe's largest multi-brand provider of managed print services, process technology, and outsource services are looking for a 1st Line Helpdesk Technician to join their growing team in Maidstone.
Role:
The Helpdesk Technician role is an exciting opportunity to join a fast paced and dynamic helpdesk environment, with a focus on customer service and exceeding customer expectations.
Responsibilities:
Using remote access software to assist our customers in resolving print, scan, fax and network related issues
Providing assistance to field engineers for IT support
Fast turnaround of customer requests
Improve customer service, perception, and satisfaction
Essential Skills & Experience:
Ability to Troubleshoot PC/Printer/Network related faults (Experience)
Basic understanding of key protocols, eg SMTP,SNMP,DNS,IPV4,Bonjour,SMB
Analytical/Logical thinking
Excellent Customer Service skills
Experience in 7using remote access tools (TV, GoToAssist, VPN's)
Client Centric ticket management experience
Initiative to read and follow manuals
Desirable:
MAC Experience and Troubleshooting (highly desired)
Knowledge of all photocopier features including advances options such as job build (highly desired)
Experience working with ticket management systems (highly desired)
Experience in print driver installation (highly desired)
Awareness of print driver installation (highly desired)
Package:
GBP18,000 - GBP20,000 Basic Salary
+ Excellent Benefits and quarterly bonuses
1st Line Helpdesk Technician - Maidstone - Managed Services - GBP18,000 - GBP20,000 + Excellent Benefits
Overview:
Our client are one of Europe's largest multi-brand provider of managed print services, process technology, and outsource services are looking for a 1st Line Helpdesk Technician to join their growing team in Maidstone.
Role:
The Helpdesk Technician role is an exciting opportunity to join a fast paced and dynamic helpdesk environment, with a focus on customer service and exceeding customer expectations.
Responsibilities:
Using remote access software to assist our customers in resolving print, scan, fax and network related issues
Providing assistance to field engineers for IT support
Fast turnaround of customer requests
Improve customer service, perception, and satisfaction
Essential Skills & Experience:
Ability to Troubleshoot PC/Printer/Network related faults (Experience)
Basic understanding of key protocols, eg SMTP,SNMP,DNS,IPV4,Bonjour,SMB
Analytical/Logical thinking
Excellent Customer Service skills
Experience in 7using remote access tools (TV, GoToAssist, VPN's)
Client Centric ticket management experience
Initiative to read and follow manuals
Desirable:
MAC Experience and Troubleshooting (highly desired)
Knowledge of all photocopier features including advances options such as job build (highly desired)
Experience working with ticket management systems (highly desired)
Experience in print driver installation (highly desired)
Awareness of print driver installation (highly desired)
Package:
GBP18,000 - GBP20,000 Basic Salary
+ Excellent Benefits and quarterly bonuses
1st Line Helpdesk Technician - Maidstone - Managed Services - GBP18,000 - GBP20,000 + Excellent Benefits