Graduate Customer Success Specialist/Account Manager
- Recruiter
- Langham Recruitment
- Location
- Huddersfield
- Salary
- 25000.00 - 30000.00 GBP Annual
- Posted
- 14 Jun 2021
- Closes
- 17 Jun 2021
- Sectors
- Sales, Sales Account Manager
- Contract Type
- Permanent
- Hours
- Full Time
Graduate Customer Success Specialist/Account Manager - GBP25,000 to GBP30,000 - Huddersfield
Our client is a well-known and highly regarded technology company, which provides a market leading Software product (SaaS) to clients predominantly in the public sector. A new role has been created for a Customer Success Specialist/Account Manager as they grow their footprint both in the UK and internationally.
The Package:
Responsible for providing an end to end, seamless customer journey, key duties will include:
If this sounds like the role for you, please apply today!
This Graduate Customer Success Specialist/Account Manager vacancy is being handled by Langham Recruitment Ltd. Langham Recruitment Ltd acts as an employment agency and is registered in England and Wales (reg ).
Our client is a well-known and highly regarded technology company, which provides a market leading Software product (SaaS) to clients predominantly in the public sector. A new role has been created for a Customer Success Specialist/Account Manager as they grow their footprint both in the UK and internationally.
The Package:
- Salary in the range GBP25,000 to GBP30,000 dependent on experience
- Excellent working environment and collaborative culture within a successful, privately-owned and growing technology company
- Remote working currently but may be a requirement for 1-2 days in the office after restrictions have lifted.
- Monday to Friday 8:30am-5:00pm
- 25 days holiday
- Range of staff incentives and social activities
- Free dedicated parking to staff
Responsible for providing an end to end, seamless customer journey, key duties will include:
- Working to improve customer success from onboarding through to implementation and ongoing support.
- Dealing with inbound enquiries about the product, conducting online software product demonstrations and subsequent sign up and onboarding for new customers.
- Ensuring customer experience is of the highest quality through implementing an effective customer feedback and feedforward loop.
- As part of this role, you will be the custodian of your customer data in the CRM, providing regular metric updates to the Customer Success Team Leader and Senior Leadership Team.
- Degree qualification essential
- Abilty to be both commercially and consultatively aware as well as highly passionate and enthusiastic about delivering outstanding customer success processes.
- Experience in a Customer Success/Sales/Account Manager position for a SaaS/software product solution would be of preference, but is not mandatory as our client is open to looking at candidates from different backgrounds. Our client may look at candidates from a Customer Service background.
- Able to become a product specialist and to help customer with exploiting all the relevant software features within their organisation, to ensure customer success and licence renewal.
- Able to communicate excellently over the telephone and to also be comfortable to deliver online training.
- Experience of Software products/SaaS into public sector is desirable.
If this sounds like the role for you, please apply today!
This Graduate Customer Success Specialist/Account Manager vacancy is being handled by Langham Recruitment Ltd. Langham Recruitment Ltd acts as an employment agency and is registered in England and Wales (reg ).