Call Centre Coordinator

We are delighted to confirm that we are recruiting exclusively for a temporary Call Centre Coordinator to cover maternity cover.

Job title: Contact Centre Coordinator

Salary: GBP9.20 per hour

Location: Stockton

Hours: Office Hours, Mon - Fri

Responsibilities:

• To ensure one call resolution by providing an excellent service to clients customers, avoiding further calls into the business.
• To receive incoming calls from their clients, offer guidance and assistance - often leading to scheduling an appointment between one of their surveyors and their client.
• To plan, organise and keep up to date several diaries for each of their sales force, liaising between the end-user, surveyors - providing efficient planning to allow the business to achieve their service level agreements.
• Be first point of contact for engineers who are calling for extra work by adding to their schedules on an adhoc basis.
• To co-manage the private-sales inbox, enquiries to ensure a quick response time
• To receive incoming phone calls and to offer guidance on our products and services.
• To accurately input or update all information onto companies CRM's efficiently.
• To act as a liaison between the sales force and office team, providing support and assistance and updating them on any change of status for customers.
• To complete daily reports received from the out of hours support team.
• To create follow up appointments from colleagues requests daily.
• To carry out any other reasonable duties requested by the Office Manager.

Requirements:

• Demonstrable experience working in a Contact Centre, Call Centre, Sales Administrator or similar roles
• Experience working in a fast paced environment answering incoming calls
• Confident with MS Office
• The natural ability to build relationships with high levels of customer service

For more information on this incredible opportunity please contact Adam Pearson at Imperial Professionals.