Service Advisor Automotive

Service Advisor, Doncaster GBP18000 - GBP22000 plus a realistic target related monthly bonus.

Clemence Rogers are currently working in partnership with our client in the recruitment of an experienced Service Advisor to join a franchised dealership, based in Doncaster.

Working in the aftersales department the ideal candidate will be a people person who enjoys looking after customers with quality service.

Key Responsibilities of a Service Advisor:

• Taking receipt of vehicles

• Advising customers in person or by telephone

• Making initial diagnoses

• Writing orders for repair work

• Monitoring the repair process

• Taking receipt of repaired vehicles and handing them over to customers

• Actively selling after-sales services in a customer-oriented manner

• Ensuring the workshop is working to full capacity by effectively scheduling customer orders

• Mediating between the spare parts warehouse, workshop and customers as well as Sales and Accounts

• Compiling estimates

• Obtaining order numbers from customers

• Delivering a first-class service to our customers

• Up selling and invoicing

Ideal Candidate for the Service Advisor Role:

• Experience with 1link, New and used Car warranty, new and used service plans, pricing up Health checks and job card creation

• Full onsite and off-site Manufacturer training will be provided, to ensure complete job satisfaction as well as our customers receive the best levels of customer service

• Excellent communication skills both written and verbal, with the ability to communicate at all levels

• IT competency

• Technician knowledge would be advantageous

• Focuses on the needs of the customer in the execution of the role and works to deliver customer satisfaction

• Must be aware of impact of their own behaviour on others and modifies style to achieve results through good working relationships

• Maintains stability of performance despite pressure

• Contributes positively to a team in order to achieve common business objectives

Hours:

• Monday - Friday 8am - 6pm plus every second Saturday morning.

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