Parts Advisor

A fantastic opportunity has become available we are now recruiting for a Parts Advisor to join our team at Spennymoor Bell Truck and Van, Mercedes Benz.

Here at Bell Truck and Van, Mercedes Benz. we all strive to be the absolute best and offer our customers the highest level of service. As well as having great people skills, you will need to be a proven team player, you will represent the company in a positive and professional manner. You will advise and assist internal and external customers to ascertain which parts are required, supply all necessary vehicle and trailer parts required to satisfy their needs, and obtain non-stocked items as quickly as possible. Experience in the Motor trade is desirable, as is experience as a Parts Advisor.

Main duties:

• To advise and assist customers both external and internal (service/sales) to ascertain which parts are required and supply them, as far as possible first time, on time and every time, and give a high-quality service to the standard as set by the Company and Mercedes Benz.
• To handle all customers/prospective customers in a prompt, helpful and efficient manner, both on the telephone and in person, maintaining a good customer relationship at all times.
• To liaise closely with the customer, both internal and external, and ensure that they are always kept informed about the progress of orders.
• To attend any workstation within the Parts Department e.g. goods inward, workshop counter, customer counter, including telephone and computer operation at these workshop stations and to carry out all duties necessary for smooth running of the department.
• To ensure that correct authorisation for parts purchases have been obtained from the customer at all times.
• To carry out loading/ unloading of collection/ deliveries.
• To follow the correct procedures for warranty and repair & maintenance and surcharges in line with Bell Truck and Van and Mercedes Benz procedures.
• To liaise with Mercedes Benz personnel as required for technical information and communicate to other colleagues and line manager if appropriate.
• To assist in keeping the whole department, shelving, equipment and vehicles clean and tidy.
• To achieve parts/accessory sales targets and promote/recommend any special promotions or sales incentives as required in order to maximise sales or address shortfalls against sales targets.
• To work safely and efficiently within the Company's Health & Safety Policy and ensure that you carry out all your work legally.
• To attend company/Mercedes Benz meetings and training courses as and when appropriate.
• To assist in stock checks and to ensure that all paperwork associated with the department is completed correctly and passed to the correct department on time.

Hours for this role are 40 hours per week, shift pattern: 6:00am - 14.30pm - 14:00pm - 22.30pm, Saturday shift on a rota basis.

Bell Truck and Van | BLS Truck and Van is a rapidly expanding company with a commitment to investing in our facilities and the future of our business. We have a great deal of redevelopment planned this year, including a new parts department at our Billingham depot, re-development of our van showroom and new service centre at our Stockton site, and a purpose-built flagship head office at a new Team Valley site. We are growing, and we want individuals who can grow with us. We continue to invest in our team and there are huge opportunities for personal growth and development within the team for exceptional candidates. Be a part of something special.