Sales Advisor

About the jobYou'll be the person our customers call when they want to make changes to their packages. Customers might want to add more services, save money or get a better value deal. Sometimes they may even want to leave us.This role is all about asking questions to understand what's really important to the customer. You'll need to get to know them in a few minutes and quickly work out what they need. With award winning services and the latest devices you'll be able to put together perfect packages designed just for them.If customers decide it's time to move on, those conversations can be more challenging. You'll need to handle objections, think quickly and negotiate to retain the customer and keep them happy.You'll need to be someone who is:brilliant at influencing and persuading othersconfident to handle objections and challenging conversationspersistent and motivated by targetsable to bounce back after rejectionnot easily upset or offended by othersable to think quickly and solve problems in stressful situationsWe'll give you all the training you need. When you start you'll get 12 weeks training on our products and services, systems and processes, and handling real customer calls. You'll have people around you to support you, regular coaching and training updates to make sure you're always at the top of your game.What's in it for you?You'll be joining one of the UK's most exciting telecommunications companies with a very bright future. We're one of the Sunday Times' top 6 best big companies to work for and we offer a huge range of benefits to all our colleagues. From day one you'll get:FREE broadband, BT TV and SportHuge discounts on mobile packages and handsetsGenerous salary and bonusesIncentives and recognition for your performanceFull training, ongoing coaching and supportEmployee rewards hub saving you GBPGBPGBP on products/services you normally buyGreat pension and share save schemesOpportunities to progress your career across the businessPaid days off to volunteer with charities or causes important to youJob satisfaction; knowing you're helping the country stay connectedTo applyFor more information and to apply, please click the 'apply' button.At EE, we're creating an inclusive working environment where people from all backgrounds can succeed.Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.PLEASE NOTE: Our centres are open 7 days a week, 365 days per year, between the hours of 08.00am - 21.00pm weekdays, and 08.00am - 20.00pm at weekends. Your shift rotation will fall within these time frames and whilst there are a variety of full-time shift patterns on offer - for example, 8.5 hours, 10 hours or 12 hours - please be aware that these are also subject to change. Rest assured however that you'll get 30 days' notice prior to any changes.If you're thinking about working for the UK's biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories it could be a great move.