Part - Time Customer Service Agent

Recruiter
Brook Street
Location
Norwich
Salary
Competitive
Posted
12 Jun 2021
Closes
18 Jun 2021
Contract Type
Temporary
Hours
Full Time

Brook Street are recruiting on behalf of a Public Sector client based in Norwich; we have numerous roles available for customer service focused individuals on a Part time basis. Please note, for this role you will be required to work Monday to Friday 17:30pm to 9pm


As a successful candidate, you will be working as part of a team providing a face-to-face service to customers during an application process; ensuring each and every customer has a fantastic customer experience. This will initially be for three month period, with the possibility of being extended.

Please be assured that you will be working in a COVID safe environment.

Key responsibilities:
- To capture and digitise information as part of a process
- Act as a first point of contact for customer queries
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Take responsibility to ensure continuous improvement in customer service
- Provide clear and concise responses on service queries
- Manage difficult customers displaying professionalism at all times
- Utilise time appropriately, working efficiently at all times
- Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received

Essential skills:
- Experience of working in a customer facing role including resolving customer queries and issues
- Excellent communication skills, both verbal and written
- Good Microsoft IT skills, including Word, Excel, Outlook
- Proven organisational and planning skills
- Excellent team player, who displays commitment and flexibility.
- Articulate & able to develop good working relationships with colleagues & clients

The right candidate must be comfortable with rotational shift work. Full flexibility will be required, and part time hours may be considered.

This role will be offering a pay rate of GBP9.62.

Please apply for this role online. If you have any specific questions, please contact Brook Street Peterborough Public Sector Branch

We are expecting a high volume of applications for this role and may not be able to respond to all applicants.