Customer Support Officer - Transport for Greater Manchester

Are you passionate about delivering excellent customer service? Do you want to be part of a fast paced contact centre helping make travel easier in Greater Manchester?

As a Customer Support Officer, you will form part of the Customer Contact Centre team for Transport for Greater Manchester. Acting as the first point of call for customers and stakeholders you will handle all queries, requests and contacts received into the TfGM Contact Centre, via telephone or in writing. You will be part of a dynamic team with a varied skill set undertaking anything from answering ticket and pass queries to planning journeys across the public transport network and lots more. This is a temporary contract for a minimum 2 to 5 months with the potential for further extension.

You will have experience of engaging with customers with a range of needs. You will have excellent verbal and written communication skills and experience of dealing with customers delivering excellent customer service whilst working towards KPI's and Service Levels.

You will be able to work flexibly on a rota system between 7am and 8pm Monday to Friday and 8am to 8pm at weekends

Apply now if you are interested and would like to be considered.