Customer Support Advisor/Administrator

Customer Support Advisor

Your new company
Our client has a fantastic office located in the heart of Brighton that is a short distance from the train station, shops and the sea. They put their employees first by supporting flexible working and offering a diverse, lively and inclusive environment. This includes LGBT+ Network (PROUD), Women's Network, BAME Network (ME), and a Disability Network, which offer supportive spaces to connect. They do all they can to support their people reach their full potential with training, secondment and development opportunities.

Are you passionate about helping people, have a talent for communicating and an ability to multi-task? Our client are looking for a confident, resilient, articulate, team player who is able to learn a variety of systems to a high level of competence, whilst achieving their customer service targets.
Your new role

You will:

• Represent as the first point of contact for our customers
• Combine your experience with guided procedures to help customers with their queries. These can range from providing information on completing regulatory returns or dealing with a customer who may have been duped by a pension scam
• Be able to explain complex technical information in an understandable way
• Our client want you to go the 'extra mile' for our customers, to be polite, professional and enthusiastic
• Integrate well within a small contact centre team, and be a positive influence with customers and colleagues

Essential and Desirable Criteria Essential

• Experience of customer service call handling techniques gained through a complex technical contact centre
• Experience of analysing information received during a customer enquiry to resolve or escalate appropriately
• Knowledge of contact centre (or customer service) software, databases, and CRM tools
• Experience of tailoring communication style to deal with a variety of customers and enquiries with skills in questioning, probing, and extracting information
• Ability to communicate complex information verbally and in written format

Desirable

• Pension industry or financial service experience in a contact centre environment

Person Specification

• Proactive and flexible
• Can do approach
• Ability to prioritise and use initiative
• Problem solving and analytical skills
• Communication skills at all levels
• Attention to detail and accuracy
• Personable and a team player
• Excellent customer service

Personable and a team player
What you'll get in return Salary between GBP21,500 and GBP28,800

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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