Senior IT Engineer

Role: Senior Engineer (Infrastructure)
Salary: Up to GBP35K depending on experience
Location: Chesterfield
Our client is a rapidly growing managed service provider with clients throughout Yorkshire and the East Midlands
The role:
As Senior Engineer, a senior technical role, you will work across all departments within the business delivering high level technical knowledge in order to effectively deliver our products and service to our customers.
The role will provide in-depth technical assistance to in-life customers as well as providing the support across high-profile customers, ensuring technical deployments are reviewed to the highest technical standards.
The key duties and responsibilities of this position are as follows:
*
Maintain a high level of product knowledge, especially around cloud-based services including; Office 365, Azure and own cloud solutions.
* Provide high level technical support and advice to the operations and support teams when required
* Provide technical pre-sales assistance for more complex solution designs.
* Provide input, review and technical sign-off to project plans for major implementations.
* Provide a vital link between the Implementations team and the account managers to ensure the deliverables meet the customer's expectations
* Attend site to help maintain high levels of customer satisfaction during and post implementation works across high profile deployments
* Maintain and monitor existing hardware (including core routers, switches, voice servers, virtualisation environments, SANs).
* Respond promptly and appropriately to incident alerts and prepare reports as required.
* Provision new Ethernet services.
* Design and implementation of new services and solutions.
* To be part of an out of hours rota.
* Work to ISO 27001 and 9001 quality processes and procedures.
* Maintain documentation.
* Maintain good working relationships with all service providers and vendors.
* Maintain a good working knowledge of current infrastructure and future trends
* Work cross-department to ensure the technical needs of our customers are met
* Act when required as the IT Manager role for nominated customers advising on current/future technology developments
* Work in a consultative approach to deliver technical strategic reports and IT Roadmaps
* Keep up to date of the latest technology developments and understand how these could benefit our customers.
* Identify training needs for technical staff throughout the business
* Deliver internal technical training/knowledge sessions on key products to required teams
* Work closely with the infrastructure team to assist in the provisioning of new services and the management of the existing platform.
* Provide a 3rd line technical escalation both in hours and out of hours on an on call basis.
* Communicate clearly and professionally with customer staff at all levels of technical knowledge and authority.
* Involvement with client on-boarding
* Client security checks
* Achieve company objectives and individual targets.
* Manage your own workload effectively
* Working with the Cloud Veeam team to design solutions
The successful candidate:
Minimum 3 years' experience working within the IT Industry and previous experience within an IT & Telecoms MSP at a senior level
Strong multi-vendor networking, infrastructure, cloud, server and platform knowledge
Proven track record of planning and implementing server migration projects
Proven track of designing and implementing local files services migration to Cloud services
Excellent working knowledge of current technologies
Self-motivated and enthusiastic
Strong communication skills/written & verbal at all levels of a business
Strong leadership skills.
Ability to organise and prioritise own work and the work of the team.
Strong technical problem solving skills.
Ability to work effectively and efficiently alone or as part of a team.
Keen understanding of the importance of systems and procedures within a management structure
Glu Recruit are an equal opportunities employer