Contract Support - Up To GBP28k p/a - Twickenham
- Recruiter
- Confidential
- Location
- London
- Salary
- 25000.00 - 28000.00 GBP Annual
- Posted
- 11 Jun 2021
- Closes
- 09 Jul 2021
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
One of leading clients is looking for an experienced Contract Support to join the team and provide exceptional customer service to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards. Some weekend work is required.
Key Tasks
* Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers
* Compiling of the Customer Monthly Management Report
* Liaising with the client regarding payment of invoices
* Site inductions
* Helpdesk: logging, distributing and closing of reactive calls on desired system
* Update labour allocations to ensure accurate client reporting
* Timesheets
* Organising training for the team
* Updating of the team attendance planner
* Reception cover if applicable
* Updating Portals as and when required
* Constantly improve quality, service and efficiency.
Finance:
* Support the preparation and delivery of monthly Contract Reviews.
* Co-ordination of the billing application, calculating margins, raising invoices and submitting to client
* Chasing of debt to keep within contractual terms
* Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's & Invoice Pool
* Raising Purchase Orders
* Reviewing open Purchase Orders
* Policy and procedure compliance
* Processing supplier invoices and resolving any queries
* Comprehensive spend tracking
* Ad-hoc reporting as requested
The Candidate:
* Educated to GCSE level with passes in both Maths and English
* Highly computer literate
* IT Skills to achieve key tasks and give the business a sound reporting base.
* Superior written and verbal communication skills with strong oral presentation skills.
* A basic understanding of business and customer-facing environments.
* Used to being a part of a high-performing team.
* Customer focus skills with a passion for customer service.
* Desirable - Previous experience of a service industry role using operating systems such as Dynamics AX
Key Tasks
* Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers
* Compiling of the Customer Monthly Management Report
* Liaising with the client regarding payment of invoices
* Site inductions
* Helpdesk: logging, distributing and closing of reactive calls on desired system
* Update labour allocations to ensure accurate client reporting
* Timesheets
* Organising training for the team
* Updating of the team attendance planner
* Reception cover if applicable
* Updating Portals as and when required
* Constantly improve quality, service and efficiency.
Finance:
* Support the preparation and delivery of monthly Contract Reviews.
* Co-ordination of the billing application, calculating margins, raising invoices and submitting to client
* Chasing of debt to keep within contractual terms
* Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's & Invoice Pool
* Raising Purchase Orders
* Reviewing open Purchase Orders
* Policy and procedure compliance
* Processing supplier invoices and resolving any queries
* Comprehensive spend tracking
* Ad-hoc reporting as requested
The Candidate:
* Educated to GCSE level with passes in both Maths and English
* Highly computer literate
* IT Skills to achieve key tasks and give the business a sound reporting base.
* Superior written and verbal communication skills with strong oral presentation skills.
* A basic understanding of business and customer-facing environments.
* Used to being a part of a high-performing team.
* Customer focus skills with a passion for customer service.
* Desirable - Previous experience of a service industry role using operating systems such as Dynamics AX