Brewery Tour Guide - Meantime

13 Jun 2021
11 Jul 2021
Contract Type
Full Time
A Fantastic opportunity has arisen for a new Brewery Tour Guide to join the Meantime Brewery retail team working in the our Visitor Centre across the week and weekends. The Meantime Visitor Centre is the flagship location for brand experience showcased through the taproom, brewery tours & shop.

We're looking for big personalities and craft beer lovers to join the Meantime Brewery Experience Team as a Brewery Tour Guide to help us spread the word of UK's Pioneering craft brewery. This role is responsible for providing consumers, sales teams, distributors, and other industry professionals a fun and in depth tour of Meantime brewery and tasting of Meantime beers.

Your key responsibilities will include;

* The face of our brewery tour experience the Brewery Tour Guide will provide expert knowledge of the Brewery, products, and brand history

* Hosting daily brewery tours for trade tours and public tours

* Acting as a brand ambassador on & off-site including trade events where requested

* Friendly and courteous and confident in dealing with customers face to face, upselling and promoting the brand wherever possible

* Maintaining and creating a superb customer service environment in our Visitor Centre

* Upholding the highest standards of customer service outlined by the Visitor Centre Manager

* Assisting with the organisation and hosting of internal and external events

* Assist with the counting of stock

* Uphold Health and Safety standards and report issues

* Maintain exceptional standards of cleanliness in all areas

If you have the below experience and attributes, we'd love to hear from you!

* A passion for beer and our brand. We love beer and so do our customers. Previous experience with a beer or beverage serving environment is a must.

* Ideally with a craft beer background

* Experience with public speaking, acting, stand-up, performing or hosting events ideally with a beer background

* Fun, confident, and enthusiastic personality who takes real pride in achieving exceptional customer service and providing an informative but entertaining experience for all involved

* Able to communicate effectively and freely with all levels of internal & external customers

* Ability to work within a fast-moving team

* Adaptable and quick witted

* Reliable and punctual

* Committed to constantly evolving their knowledge our brand and beers

* Being able to reflect and learn from tour experiences

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