Malay speaking Customer Service Agent
- Recruiter
- Pertemps SSDC
- Location
- Reading
- Salary
- 13.00 GBP Annual
- Posted
- 12 Jun 2021
- Closes
- 18 Jun 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Temporary
- Hours
- Full Time
Malay speaking Customer Service Agent
Shift pattern: Monday - Sunday, 1am-10am or 2am-11am
We are looking for individuals who are fluent in Malay to manage inbound calls and emails from customers providing a high level of service at all times. This is a 100% remote position that requires you to have access to broadband and IT kit will be provided by the client.
Customer Service Agent responsibilities:
What we require from you:
Shift pattern: Monday - Sunday, 1am-10am or 2am-11am
We are looking for individuals who are fluent in Malay to manage inbound calls and emails from customers providing a high level of service at all times. This is a 100% remote position that requires you to have access to broadband and IT kit will be provided by the client.
Customer Service Agent responsibilities:
- Managing a high volume of inbound calls and emails on behalf of the client
- Make relevant outbound calls if required
- Assist customers with their queries in a timely manner
- Follow the company's escalation process at all times
- Provide support on multiple campaigns in line with work demand
- Take full account of tasks, drive your own performance with a good sense of urgency
What we require from you:
- Fluent in Malay (written and verbal) is a must
- Previous customer service experience
- Strong MS Office skills (Excel is essential)
- Good attention to detail
- Flexible approach to working hours