Desktop Support Analyst
- Recruiter
- Qualserv Consulting
- Location
- The Vale of Glamorgan (Bro Morgannwg)
- Salary
- 14.31 GBP Hourly
- Posted
- 13 Jun 2021
- Closes
- 16 Jun 2021
- Sectors
- Accountancy
- Contract Type
- Contract
- Hours
- Full Time
Our client are a large government organisation and are looking for an experienced Desktop Support Analyst to join their team. This is initially a 3 month contract which may be extended for the right applicant. Our client is looking for someone who can come on board and Taking full end to end ownership for the incidents and problems with responsibility that includes supporting business system applications and installing, diagnosing, repairing, maintaining, and upgrading all desktop operating IT hardware and equipment to ensure optimal Workstation performance.
You will also troubleshoot problem areas (in person, by telephone, via e-mail or other messaging) in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required. Taking ownership for the escalation of incidents and problems to the Desktop Support Specialists that cannot be resolved by an Analyst and still managing these to ensure end to end ownership, effective communication and timely resolution.
To be considered for this role you will be an experienced Desktop Support professional ideally with experience of working within a public sector environment.
PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35