Telecoms Helpdesk Engineer Apprentice
Do you want to work as part of a talented team that works with a range of customers across the telecoms industry? Then this is the role for you!
Monday to Friday
Detailed Job Description:
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a Telecoms Helpdesk Engineer Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
We are looking to recruit a Telecoms Helpdesk Engineer Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
Providing an initial point of contact via the phone to all contractual clients, logging tickets with SLAs set and collating all details of the issue.
Carrying out follow up phone calls as directed from colleagues to provide clients with updates or what has been done to fix an issue.
Providing 1st line diagnosis of issues to all contractual clients within their agreed SLAs using advanced remote support applications.
Working with the technical support team to identify problems and assist with solutions.
Providing support to all clients, updating change control and ensuring business continuity.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
About the Company
Our client is a fast-growing tech company where they empower each other to provide customers with the best possible services and solutions. You will be part of a company with a supportive and forward-thinking culture, allowing you to develop and partake in refreshingly challenging work. They are highly recognised as one of the top managed service providers in the Solent region, focused on high quality customer service and technical excellence. The values of the business are supported by a number of key industry certifications such as Investors in People (Gold), Investors in Customers Quality and Information Security ISO standards. The culture of the business is one of support and continuous improvement, creating an environment that enables people to succeed and they have worked very successfully with apprentices over the past 5 years to the extent that those that have completed the programme remain within the business today.
You will be highly organized with excellent communication skills.
You will be willing to work hard and eager to learn.
You will be adaptable with the ability to multitask.
You will have superb IT skills and a base knowledge of hardware & software.
You will have some understanding of Windows desktop operating systems.
A background in customer service is advantageous, but not essential.
Experience with NEC, Unifiy and Mitel systems would be desirable, however full training will be provided.
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isnt afraid to ask questions.
Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.