RLO

Recruiter
Confidential
Location
Southend-on-Sea
Salary
15.00 - 16.00 GBP Annual
Posted
11 Jun 2021
Closes
09 Jul 2021
Contract Type
Temporary
Hours
Full Time
My client a leading nationwide main social housing reactive maintenance contractor are currently seeking an experienced RLO to join their books on a temp basis, roughly running for around 9-12 months.

This will be working on kitchen & bathroom contracts within the domestic social housing reactive maintenance industry in and around Southend.

Main duties:

Main Duties / Accountability

* Ensure implementation of all Company Policies and Procedures.

* Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme.

* Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level.

* Visit each resident prior to work commencing to introduce and communicate the scope of works.

* Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices.

* Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home.

* Create and maintain plot files (both paper and electronic).

* Liaise with site management staff to enable the flow of information between all parties.

* Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team.

* Arrange appointment for surveys and works.

* Ensure letters are sent out confirming all survey and work dates.

* Manage complaints in line with our complaint's procedure.

* Distribute high quality, easy to understand communication materials as requested

* Participate in Project Management meetings as required.

* Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team.

* To provide aftercare packs and instruct on new installations.

* Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager

* Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service.

* Any other reasonable management request as agreed with Senior RLO.

Requirements:

* At least 1-year resident liaison experience within the social housing sector

* Excellent customer service skills

* Excellent attention to detail

* Ability to competently operate MS office (Word & Excel)