Customer Service Co-ordinator

Recruiter
Red Robin Resources Ltd
Location
Corby
Salary
20000.00 - 21000.00 GBP Annual
Posted
12 Jun 2021
Closes
18 Jun 2021
Contract Type
Permanent
Hours
Full Time

My exceptionally busy client is looking for an experienced customer service agent, whom ideally has worked in a wholesale environment .. some of the tasks are listed below..

  • Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service
  • Liaise with distribution sites to ensure optimum levels of service
  • Monitor distribution stocks versus orders received especially on Own Label products
  • Advise customers of any potential or actual stock issues and re-delivery where applicable
  • Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations
  • As part of ongoing process be able to highlight and report root cause of issues which affect the Service level
  • Any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner
  • Communicate positively, effectively and professionally with all manufacturing admin teams
  • Monitor inventory at responsible locations
  • Review daily damages /rework /returns and actively challenge costs and raise claims accordingly to recover costs for TGL
  • Monitor and manage stock movements between sites to ensure correct v orders
  • Co-ordinate local requirement for product holds and recalls

Call now for further information and potential interview