Customer Service Co-ordinator

Red Robin Resources Ltd
20000.00 - 21000.00 GBP Annual
12 Jun 2021
18 Jun 2021
Contract Type
Full Time

My exceptionally busy client is looking for an experienced customer service agent, whom ideally has worked in a wholesale environment .. some of the tasks are listed below..

  • Obtain delivery and collection bookings from the customer and ensure this is passed onto distribution service
  • Liaise with distribution sites to ensure optimum levels of service
  • Monitor distribution stocks versus orders received especially on Own Label products
  • Advise customers of any potential or actual stock issues and re-delivery where applicable
  • Monitor and attempt to resolve any delivery issues relating to failed deliveries informing Logistics Manager of any repeat situations
  • As part of ongoing process be able to highlight and report root cause of issues which affect the Service level
  • Any changes to the short term production plan which will impact on the customer service level are communicated back to the customer in a timely manner
  • Communicate positively, effectively and professionally with all manufacturing admin teams
  • Monitor inventory at responsible locations
  • Review daily damages /rework /returns and actively challenge costs and raise claims accordingly to recover costs for TGL
  • Monitor and manage stock movements between sites to ensure correct v orders
  • Co-ordinate local requirement for product holds and recalls

Call now for further information and potential interview